Query Handler

Sykes Cottages are one of the leading and fastest-growing providers of Holiday Cottage Rentals, representing over 19,000 cottages across the UK and Ireland. They are an award-winning business, having been named in the Sunday Times Top 100 companies to work for in the UK, as well as winning Company of the Year at the Cheshire Business Awards in 2019. Sykes Cottages’ focus is always on the customer and ensuring their journey consistently exceeds expectations from start to finish. They are currently expanding their Chester office and looking for ambitious individuals to join their team. There are exciting opportunities for multiple Customer Service Advisors to join their growing business in permanent full-time and/or part-time positions

Your new role

You will be joining Sykes Cottages as a Customer and Owner Relations Specialist, being responsible for responding to and successfully resolving customer and owner complaints and quickly investigating and understanding issues and coming up with an ideal solution acceptable to all parties. You will be maintaining thorough and detailed written records of all issues or complaints and proactively identifying potential issues and resolving these quickly to minimise impact. You will be escalating any urgent/ high-priority issues/complaints in line with company policies, ensuring that you provide a professional and compassionate service that converts potential complainants into advocates for the brand!

What You’ll Need To Succeed

You must be a clear and confident communicator, have good IT skills with Microsoft Office and a passion for helping customers. You’ll need to possess great organisation and time management skills and thrive in a fast-paced environment. You should be able to manage your own workload and it is highly desirable that you have experience working in customer service, ideally in a contact centre or sales environment. You’ll need to have a flexible approach to work and be able to commit to a rotating shift pattern which includes late shifts and weekends.

What You’ll Get In Return

The starting salary for the role is £20,250 with an excellent bonus structure. You will be offered fantastic hybrid working options and a very generous annual leave policy (25 days of annual leave plus 8 Bank Holidays, as well as an additional day-off for your Birthday and 2 days off to volunteer for a charity of your choice). You’ll receive an outstanding benefits package which includes Excellent Private Medical Cover, Pension Scheme, Life Assurance Scheme and Free Worldwide Travel Insurance for you and your family, as well discounts at a number of high street shops and restaurants and you will also be able to use a 20% employee-discount on all holiday bookings. For free of charge you can receive Onsite Reflexology, Counselling appointments, Weekly Fitness Classes (Circuits, Pilates, Yoga etc) and Onsite Gym Access or discounted Gym Memberships for Remote and Sister Brands. A major benefit is that you can be supported in your Self Study with Study Bonds available for additional Qualifications, Courses and Accreditations (CIMA, CPA, CFP, CIPD etc) as well as commitment to supporting additional study with time off, coaching and mentoring. There are also Monthly and Weekly Workshops on professional development up-skilling. The best thing about this client is their family-feel culture, with every employee receiving a Rose on Valentine’s Day, Easter Egg at Easter and Christmas gift and Advent Calendar at Christmas, as well as additional benefits throughout the year i.e Pizza Lunches, complimentary Ice-cream, Bring your Pet to Work Day and a Monthly Beer and Refreshments Trolley!

What You Need To Do Now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4191861