Programme Manager

FUNCTION OF DEPARTMENT

Deliver effective and efficient programmes and services to our clients, in particular UNICEF, through Programme Management, Fund Management and Business Improvement. Contribute to Crown Agents’ success by delivering impact, profitable results, proactive risk management and contributing to growth.

MAIN JOB PURPOSE

Contribute to the PMO’s reputation in programme excellence as a knowledgeable programme manager and trusted advisors for internal and external clients. Manage and support Crown Agents’ programmes in line with corporate procedures, project management compliance requirements, and identify opportunities for continuous improvement and growth, this includes on-selling the programme and supporting business winning activities.

MAIN RESPONSIBILITIES OF JOB

Manage:

• Manage and/or support the full lifecycle of programmes and bids within time, scope and budget to a high quality.
• Manage your own time utilisation, ensuring that billable days are allocated to programmes and overhead time is within pre-agreed targets.

Deliver:

Directly manage and support programmes to a high standard ensuring:

• Contracted financial target is met or exceeded.
• Deliverables are produced on time and to the highest quality. This will include coordinating inputs of the programme team to meet key stakeholder requirements.
• Provide timely internal status reporting, including monthly RAG and quarterly Contract Review Reports updated on time to a high quality standard
• Ensure internal workplans and agreed action plans are followed by programme teams, including consortium partners when relevant.
• Ensure corporate compliance requirements are followed on programmes, this will include safeguarding and security.
• Ensure strong risk management on all programmes, risks are mitigated and escalated as needed.
• Strong internal and external communication is supported, including regular minute taking where appropriate.
• Effective dissemination of cross-organisational learning(s) regarding project delivery
• The mobilisation of long and short-term programme team members is supported.
• Excellent relations with stakeholders are maintained and liaise with client, partner and other relevant individuals and organisations as required.
• Management visits to programme countries are undertaken as and when required.
• Target for billable days are achieved as forecast.
• Payment for suppliers and contractors are arranged with the programme accountant.
• The programme accountant is supported to arrange timely invoices, financial reports, forecasts and cashflow projections for internal monitoring purposes and for the client in line with contractual terms.
• Partner expenditure is monitored against budgets, ensuring invoicing is on time and in line with agreed reporting.
• Appropriate monitoring and lesson learning mechanisms are put in place
• Any post-contract issues are resolved and documented as appropriate.

Win:

• Manage and/or support bids as you would a project, ensuring targets are met, finances are managed and reported on, deadlines are adhered to and the quality of deliverables remains high.
• When bid managing, lead the bid process from pre-EOI stage through to commercial negotiations on top priority proposals.
• When bid managing, ensure the bid team meet deadlines, holding team members at all levels accountable to agreed deliverables.
• Identify opportunities to ‘build-out’ from live programmes you manage.

Build:

• Share and enable learnings from programmes and bids to be embedded into corporate processes and future delivery and winning opportunities.
• Continue to build your own knowledge and experience in programme management working closely with PMO team members and others throughout the company.
• Be aware of and adhere to company quality standards and procedures in accordance with Crown Agent’s commitment to working to the highest quality standards and striving for continual improvement

Location is flexible in any of Crown Agents International Offices