Program Manager I – Emergency, Gaza and West Bank

JOB DESCRIPTION

Job Title: Program Manager I – Emergency, Gaza and West Bank

Job Location: Jerusalem, with frequent travel to Gaza and West Bank as security allows.

Reports To: Head of Programming, JWBG

Salary Grade: 10

About CRS:

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

CRS has been present in Jerusalem, West Bank, and Gaza (JWBG) since 1961. In JWBG, CRS currently supports programs in the sectors of humanitarian relief, livelihoods, civil society strengthening, and social justice promotion through its field offices in Jerusalem, Gaza, Ramallah, and Bethlehem. For further information about CRS, please visit: www.crs.org.

Job Summary:

You will manage programming in the Country Program (CP) specific to the emergency response efforts in Gaza and the West Bank, designing and implementing projects advancing Catholic Relief Services’ (CRS) work in serving the poor and vulnerable. CRS is working to provide rapid emergency assistance to conflict affected communities in Gaza and the West Bank in the sectors of multi-purpose cash; shelter; psychosocial support; food assistance; and water, sanitation, and hygiene (WASH). Your management skills and knowledge will ensure that the CP delivers high-quality programming in the above areas and continuously works towards improving the impact of its programming.

RESPONSIBILITIES

Roles and Key Responsibilities:

• Manage and implement all activities throughout relevant project cycles – project design, start-up, implementation and close-out – to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices. Ensure project team and partner staff use the appropriate systems and tools.
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, contribute to the recruitment process of project staff, and complete performance management for direct reports.
• Champion learning with project staff and partner teams. Analyze and evaluate project performance data following MEAL policy. Proactively identify issues and concerns and use participatory processes to overcome implementation obstacles.
• Act as a key resource person in project design and proposal development in respective programming area, gap-filling and taking on growth responsibilities, as needed.
• Coordinate the identification of staff capacity and technical assistance needs of partner organizations and capacity strengthening and required interventions to support quality project implementation.
• Help identify, assess and strengthen partnerships relevant to emergency response, applying appropriate application of partnership concepts, tools and approaches.
• Ensure CRS’ commitment to safeguarding is upheld within the emergency response.
• Coordinate and monitor financial and material resources relevant to project needs. Through planning and oversight ensure efficient use of project resources

QUALIFICATIONS

Basic Qualifications

• Master’s Degree in International Development, International Relations or related field required. Additional experience may substitute for some education.
• Minimum of 2 years of relevant field-based experience in coordinating or managing light to moderately complex emergency response projects required, preferably with an international NGO.
• Additional experience may substitute for some education.

Required Languages – High level of proficiency in both written and spoken English, Arabic preferred.

Travel – 75% travel within Gaza and West Bank as security allows.

Knowledge, Skills and Abilities

• Strong critical thinking and creative problem-solving skills with ability to make sound judgment.
• Strong relationship management skills and the ability to work effectively with culturally diverse groups.
• Strong written and verbal communication skills with ability to write reports
• Proactive, results-oriented, and service-oriented

Preferred Qualifications

• Project management experience in emergency response in complex emergencies is highly desirable.
• Experience working in Gaza or the West Bank or similar contexts a plus.
• Experience engaging in coordination meetings with donors, UN, and other international NGOs.
• Familiarity with policies, procedures, and priorities of UN agencies, BHA/USAID, and Caritas agencies.
• Experience engaging with partner organizations.
• Experience contributing to the development of technical proposals.
• MEAL skills and experience preferred.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Supervisory Responsibilities: Senior Project Officers and Project Officers

Key Working Relationships:

Internal: Emergency Coordinator, Head of Programs, Country Representative, Head of Operations, Head of Office, Operations Staff, Regional and HQ Technical Advisors

External: Cluster Working Groups, UN Coordination Groups, other INGO representatives

ABOUT US

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

ABOUT THE TEAM

CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is an Equal Opportunity Employer