Neon One
Neon One is seeking an Implementation Consultant for its Neon CRM product. This position will report to Neon One’s Senior Implementation Manager. This is a remote (home-based) position. After the Chicago office reopens, Chicago-area staff may choose a hybrid work environment (time split from home and in the office); employees living outside the Chicago area will continue working from home.
Position Description
We are seeking a self-motivated, intelligent, puzzle-loving problem solver who wants to help nonprofits use technology more efficiently. Above all else, you must be passionate about delivering best-in-class customer service. As an implementation consultant, you will own the client onboarding and training process from beginning to end, helping new clients make a smooth transition from their previous donor database to Neon CRM.
Who are you?
You work hard and like to collaborate with others. You’re ambitious, driven, and passionate about outside-of- the-box thinking. You care about making good happen in the world and you’d like your job to be more than just a job.
Primary Responsibilities
- Maintain a full portfolio of new clients, serving as their primary point of contact throughout implementation. Work with a variety of clients of different missions and sizes.
- Serve as the implementation project lead, taking responsibility for the client’s overall implementation success and timeline. Focused on launching clients as successfully and quickly as possible.
- Work autonomously to perform data imports, system configuration, training, and other onboarding tasks.
- Lead live web-based product trainings that translate technical concepts to diverse audiences. Trainings are conducted daily, currently through Zoom.
- Review and analyze client data, conduct data consultations, and map client data from their legacy database to Neon CRM. Conduct basic data imports using in-product tools, and prepare complex more complex data imports by writing import rules for software engineers.
- Apply critical thought to anticipate client needs, provide solutions, and reduce friction involved in migrating to a new database.
- Balance daily external interactions such as webinar trainings with “quiet time” activities such as data imports.
- Demonstrate excellent communication and customer service skills.
- Develop extensive working knowledge of our products.
- In addition to achieving key performance benchmarks, employees are expected to demonstrate skills essential to this role: technical expertise (product knowledge), understanding of client best practices, project management, adaptability, problem solving, clear communication, excellent customer service, and data fluency.
- Contribute to other departmental duties as needed by the Professional Services team.
Basic Qualifications
- 1+ years in a training or teaching role, with ability to convey technical subject matter to non-technical audiences
- Experience in the nonprofit industry preferred
- The ability to learn new software quickly
- Experience working with a similar CRM platform
- The ability to understand databases and database structures
- Strong customer service background
- Excellent analytical, organizational, and problem-solving skills
- Strong attention to detail
- Experience working in a SaaS environment a plus
- Advanced knowledge of Microsoft Excel and familiarity with functions such as INDEX-MATCH
- Willingness to learn Neon One products, Salesforce, JIRA and other Atlassian products, and other technology platforms used by Neon One.
Who are we?
Neon One powers the future of philanthropy- combined, our software platforms have helped organizations raise more than $13 billion. And we’re just getting started. We care about the 35,000 nonprofits we serve and the people who run them, and we’re constantly learning and growing.
Why work for us?
We’re growing rapidly. As a part of our team, you’ll navigate challenging assignments, grow professionally, and have access to professional development conferences and industry thought leaders. Best of all, you’ll get to work with a great group of people that thrives on innovation, collaboration, creativity, and risk-taking
…what about benefits?
We offer a comprehensive healthcare benefits package — which includes Medical, Dental and Vision coverage, Life and Disability products, FSA medical, dependent care, mass transit and HSA accounts. We recognize the importance of work-life balance and offer flexible time off. We also provide a 3% company match for 401k.
Be Extraordinary. Be Yourself.
- We embrace the distinctive qualities of all members of our community to foster an environment where everyone is conscientious of different experiences each of us brings to the table.
- We believe diversity, equity and inclusion are crucial to our capacity for innovation and success.
- We grow together when we create a diverse workforce where everyone is compensated fairly according to their experience and the demands of their position. We seek to create a culture where our team feels safe, respected and free
To apply for this job please visit www.linkedin.com.