Patient Access Concierge I

Full time

Shift

Description:

ThePatientAccess Concierge isresponsible for ensuring that patients having pre-scheduled services are financially cleared before services are rendered. This is achieved primarily by completing insurance verification and pre-certification of a patient’s insurance coverage.

Position Requirements

Minimum Education: Required: High School Diploma plus training acquired through work experience or education

Preferred: Administrative or technical background acquired through completion of 2 – 3 years of college

Minimum Experience: Required: 1-2 years of previous job-related experience

Preferred: 3-5 years of previous job-related experience

Position Responsibilities

Completes insurance verification of patient’s coverage by contacting the patient’s insurance carrier via phone or computer system. Completes pre-certification of patient’s insurance coverage by contacting said groups via phone and computer systems. Works with insurance carrier representatives and physicians to resolve pre-cert delays. Updates and/or corrects data in EPIC to reflect up-to-date demographic and insurance data required for clean claim submissions and timely payments from payors. Maintains working knowledge of payor pre-certification requirements necessary for account resolution.

Trinity Health’s Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health’s dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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