COMMUNICATIONS CLERK I

Full time

Shift

Night Shift

Description

The Clerk I is responsible for answering phones, directing calls, contacting providers, overhead announcements, relaying non-clinical and clinical codes, and distributing emergency notifications for Emergency Management.

The duties of the Communication Clerk is to answer and transfer incoming and outgoing calls promptly in a professional, friendly, and polite manner. Provide information to patients, family members, physicians, and colleagues. Able to communicate verbally and written. Must effectively send, receive, and respond to information ensuring a high level of patient care and services. Demonstrate a commitment to customer services and excellence. Provide Physician referral services for callers seeking new Physicians. Execute all standard operating procedures for emergency medical codes and mass notifications. Able to handle all emergencies when working alone. Distribute and set up pagers for both physicians and hospital personnel. Candidate must be able to work overnight rotating shifts including weekends.

Minimum Education: Required: High School Diploma

Minimum Experience: Required: Less than one year of previous job-related experience Required: Less than one year of previous job-related experience Preferred: 1-2 years of previous job-related experience

Trinity Health’s Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health’s dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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