Operations, Sea Export

Job Req Number: 44288Time TypeDSV Air & Sea is constantly evolving and expanding with the global market. Working for the world’s 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.An exciting opportunity for a candidate with a solid background in freight forwarding in our Sea Freight department in Operations, Export to join our team in the Dubai branch.The Operations – Sea Exports role provides support to the Management and handling of day-to-day operational requirements of export shipments is carried out effectively and efficiently. As an Operational expert, you can work with direction given, raise concerns and adhere to all deadlines provided. The person should have strong customer service and communication skills and take ownership of issues while providing resolution to clients.Detailed ResponsibilitiesDocument receipt; vet & Job creationInitiate bookings to Carrier / Co-loader as per the routing guide/rate cardCo-ordinate with Customer / Net work office to get their green light on the scheduleCo-ordinate with Shipper, Transport team to plan for the loadingArrange for additional documentary requirement if any i.e. COO, Export License, etcCo-ordinate for Customs inspection if requireBOL draft preparation, seek approval & release the final BOL to CustomerTrack the shipment as per the scopeEnsure smoother day to day operationsBilling with 100% accuracy & Dispatch the documents to Customer Ensure to meet DSV���s Global & Customer KPI���sEnsure Sanctions & other compliances at all levelKeep shipment tracker & report to the management when it���s requiredMaintain Department SOP���s and rates for all customersEnsure to keep good rapport with Customers & VendorsEnsure cost effective and compliance while using VendorsEnsure and monitor the KEY trade lane developmentsEnsure timely resolution/response of any discrepancy/escalation from Customer / VendorsMaintain handover sheet during annual or emergency leaveResolve issues regarding damage/ claims and ensure to escalate these issues on timely manner.Qualifications & CharacteristicsMinimum of 4 year���s experience of working in a customer service role in freight forwarding industry. A Bachelor���s degree.Customer service oriented and result driven.Good communication, influencing and organisation skills.Must be able to take ownership of problems and provide solutions to clients in a timely manner.Ability to handle customer complaints effectively and professionally within a timely mannerExcellent team player and support team as and when required.Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.Ability to meet deadlines and work under pressure.DSV ��� Global transport and logisticsDSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services ��� as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we���ll give you the support you need to explore your potential and forward your career.Read more at www.dsv.comJob originally posted on GrabJobs. If you need to report this job please contact GrabJobs