Job Summary

Description:

Conduct survey research interviews via telephone on various research projects using Computer Assisted Telephone Interviewing (CATI) software. Follow specific survey scripts and project specific protocols and procedures. Support the Survey Research Program by performing research project related clerical and data processing duties. Requires variable and flexible scheduling, including days, evenings, and weekends.

Essential Responsibilities
Contact study subjects according to specific study protocols. Gain cooperation of the respondent. Enroll respondent in study activities. Administers survey research interviews. Administer interviews following scripts and instruments using approved interviewing techniques and protocols. Review consent forms, obtain verbal consent to participate. Accurately and completely record interview responses using CATI software and WEB platforms Pilot test interview instruments in development and provide feedback to supervisor. Obtain updated address/phone information.
Perform general survey unit related activities, including mailing assembly and quality control, scanning, and verification of scanned surveys and other related clerical tasks. Attend KPWHRI staff meetings, as indicated. Attend interviewer staff meetings and project trainings. Attend other internal trainings, as requested.

Experience

Basic Qualifications:
Minimum one (1) year of customer service experience.

Education
High School Diploma or General Education Development (GED) required.

License, Certification, Registration
N/A

Additional Requirements
Relevant computer proficiency.
Ability to work independently.
Strong written and verbal communication skills.
Detail oriented.
Ability to problem solve in fast-paced environment.

Preferred Qualifications
One (1) year of phone-based interviewing or call center experience.
Two (2) years of customer service experience, including telephone communications.
One (1) year of experience in participant-facing research (health services, public opinion, education or other types of research).
Knowledge of survey research practices and phone room technology.

Primary Location: Washington,Seattle,Met Park East Scheduled Weekly Hours: 20 Shift: Variable Workdays: Variable Working Hours Start: 12:01 AM Working Hours End: 11:59 PM Job Schedule: Part-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation:J04|OPEIU|OPEIU East and West Job Level:Individual Contributor Department: Met Park East – RI Survey Research_Recharge – 1130 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.