HR & Administration Manager

The Human Resources and Administration Manager is responsible for ensuring that Christian Aid HR and administration management strategy and functions are carried out effectively within the CA Country Office, in order to achieve the organization’s business objectives. Responsible to ensure that the HR and administration policies and practices are understood and applied effectively, fairly and cost efficiently throughout the office. To be responsible for developing, maintaining and implementing essential HR Management, Employee Information management and HR administratitive and operational systems within the country and to enable the team function smoothly and effectively. Proactively taking responsibility for making things work, for example managing the internal and external relationships that are relevant to people management and the performance of the relevant external suppliers and service providers. The post is responsible for the provision of Tier 1 HR management in-country and is a member of the country leadership team. The role works closely with the Global/Regional/Africa HR functions.

Key outcomes

Human Resource

• Compliance with Christian Aid policies, procedures and standards especially in the areas of HR management, Employee Information Management, HR Administration, and general HR operational systems in the office

• Effective and efficient HR processes and systems in place and maintained throughout the country office and for managing relationships with relevant partners and external suppliers.

• High quality advice provided to staff, managers and leadership on issues related to HR compliance and correct procedures including but not limited to record keeping/filing, recruitments, induction, performance management, employee relations and exit processes.

• Accurate maintenance of records, data and HR systems relating to office HR administration and operations, including the monthly, quarterly and annual reporting and fulfilment of all Christian Aid procedural requirements.

• Effective and efficient HR support within the employee life cycle, ensuring supportive systems that include legal, office environment, health, safety & security, quality management of contracts, local HR procurements and provision of first line HR technical support.

• Ensures adequate local inductions and onboarding is provided for new staff based on relevant CA policies and guidelines, as well as country specific requirements

• Recruitment, management and development of high performing team who are meeting their objectives.

• Creation of awareness of HR policies to staff, staff provided with training on relevant HR operational systems, coordination of learning initiatives and provision of support in organisational staff survey initiatives.

• Support provided to leadership in change management initiatives

General Administration

• Manage day-to-day office operations; oversee and coordinate overall office activities; logistics, security, health and safety, assets management and provide administrative support to the executive leadership

• Manage relationship with facilities management; coordinate office maintenance and support needs

• Supervise the acquisition and maintenance of computer equipment and office supplies

• Serve as the main point of contact with Christian Aid outsourced IT services provider(s) to ensure all end-user computer and related IT needs are addressed in a timely manner

• Identify and oversee services with commercial vendors for all of Christian Aid HR and administration requirement

Applied skills/knowledge and expertise

Essential

• University degree in Human resource, Administration or equivalent qualification and membership of a professional body.

• A minimum of 7 years of relevant experience in HR management, administration, change management, and/or organizational development.

• Well-developed inter-personal and communication skills, including an ability to interface directly with vendors, suppliers and service providers and considerable ability and experience in writing reports and business correspondence.

• Thorough knowledge of contract management and recruitment processes

• Understanding of Human Resource processes and knowledge of appropriate policies and employment legislation, procedures for recruiting, developing, and evaluating performance of employees to retain a diverse workforce and contracting of consultants.

• Extensive knowledge and experience in administering HR & business processes and operation systems including health and safety protocols.