Human Resources Manager

About CRS

Catholic Relief Services (CRS) is a US-based relief and development agency works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. In Bangladesh, CRS supports vulnerable people through partner organizations.

Job Summary:

You will partner with the Country Program (CP) Senior Management Team to provide overall strategic Human Resources (HR) direction for the CP in support of high-quality programs serving the poor and vulnerable. You will analyze and anticipate HR programs, services, and operations needs and challenges in the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff care, and employee administration and introduce improvement solutions.

Roles and Key Responsibilities:

• Manage HR processes and activities to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
• Manage HR support staff such as HR assistant and HR officer.
• Provide professional HR advice and coaching to managers, staff, and partners on daily HR issues, especially regarding recruitment, performance management, and employee relations.
• Effectively manage talent and supervise.
• Manage team dynamics and staff well-being.
• Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports.
• Lead training and professional development needs assessment and analysis and ensure the provision of focused and precise development programs for CRS staff and partners.
• Ensure staff retention strategies reflect competitive and equitable compensation and benefits and a work environment that fosters staff engagement, empowerment through proper supervision, and personal and professional growth.
• Monitor the culture to ensure staff actions reflect CRS guiding principles, where dignity, diversity, community, and rights and responsibilities of all staff are valued. May serve as the CP focal point for Code of Conduct & Ethics and contribute to ensuring adherence and accountability to Safeguarding policies.
• Act as the CP’s key point of contact, internally and externally, on all HR-related matters. Represent the organization in forums related to HR management issues to stay abreast of standards, local laws, and industry best practices and to maintain peer contacts.
• Oversee record keeping through personnel files and/or Insight that adheres to required CRS, donor, and local law regulations.
• As needed provide analytical reports on HR-related data, metrics and trends to support decision-making, workforce planning and development.

Basic Qualifications

• Bachelor’s degree in Human Resources Management or Business Administration required. Master’s degree in HR Management, Business Administration or Organizational Development preferred.
• Minimum of five years’ work experience in HR, preferably with an International or local NGO, with at least three of these years managing an HR function and strong knowledge of HR best practices and standards.
• Candidates with gender and diversity is a plus, including female, persons from marginalized groups in Bangladesh, persons with disabilities, and origin from geographically marginalized location.
• Knowledgeable of HR processes and procedures a must.

Required Languages – Fluency in Bangla and English

Travel – Must be willing to travel to CRS field offices when instructed by CM.

Knowledge, Skills and Abilities

• Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how they approach each relationship.
• Excellent strategic and analytical skills with ability to make sound judgment and decisions
• Very good planning, monitoring and organizational skills
• Able to maintain confidential information
• Proactive, resourceful, solutions oriented and results-oriented
• Strong customer service orientation with excellent communication, interpersonal and negotiation skills

Preferred Qualifications

• Additional education and work qualifications may substitute for HR experience.
• Experience with and demonstrated ability to analyze and interpret employment laws, regulations, policies, principles, concepts, and practices. Thorough knowledge of the local labor law.
• Staff management experience.
• Strong experience in presenting, facilitating, and coaching on HR topics.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

Supervisory Responsibilities (if none, state none)

The HR manager will have to manage the HR department within the Operations Department in CRS Bangladesh. This will entail managing, coaching, and mentoring an HR assistant and/or HR officer.

Key Working Relationships:

Internal

• Country Manager
• Head of Programs
• Operations Manager

External

• HR management staff in other CRS offices in the Asia region
• Deputy Regional Director for Management Quality
• HQ HR staff
• Local partners

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer. CRS is an equal-opportunity employer and does not discriminate on the basis of national origin, caste, religion, race, HIV Status etc. CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Employment Application Clause:

• “By applying to this job/consultancy, I understand and acknowledge that CRS requires its staff to demonstrate dignity and respect to all people, and to actively prevent harassment, abuse, exploitation. Further, I understand that if I am a successful candidate, I will be subject to background check, and my personal /professional references will be asked · related to the above safeguarding. -related topics.”