Fundraising Capacity Building Senior Officer

Médecins Sans Frontières

Location: Any MSF Office, preferably in a time zone within 2-3 hours of Europe*

Contract: Permanent contract at 100%

Starting date: Ideally 1 September 2023

Deadline: 23.07.2023

*By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application.

Questions regarding this position can be addressed to Barbara Gerold-Wolke (International Fundraising Coordinator), [email protected], and Anna Pineda (International Capacity Building Manager), [email protected].


Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 24 sections, 25 associations and other offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.


MSF operational independence is enabled by our financial independence; 98 per cent of our funding comes from private sources, most of it donated by engaged individuals giving small amounts. In 2022, MSF had a private income of 2,161 million euros raised. There are now 40 fundraising markets in MSF. In line with its governance, MSF’s fundraising structure is highly decentralised, and the fundraising objectives and strategies implemented in the different MSF fundraising markets are developed and decided by the national fundraising teams and/ or initiatives. A Global Private Fundraising Framework (GPS), collaboratively developed, provides strategic guidance to MSF sections/ offices and defines the main strategic fundraising priorities. Currently, MSF is working on its new framework starting 2024 (“GPS 3.0”).

To ensure excellent intersectional coordination, strategy setting and timely decision-making on international issues, MSF works with international functional platforms. The International Fundraising Coordinator is the Chair of the Fundraising platform (DirFund), representing the national fundraising teams. The DirFund is furthermore composed of 5 elected fundraising directors from different countries and leads the process of development and implementation of the GPS. The DirFund as well as the wider fundraising community (approx. 1,000 colleagues) is supported by a small yet growing International Fundraising Team at the International Office (FR-IO) which currently covers the following main areas of work: Coordination, Capacity Building, Fundraising Analysis, Digital Engagement, and now also Quality, Process and Project Management.

The Capacity Building Manager (CBM), who the Capacity Building Senior Officer (CBO) reports to, is developing a capacity building strategy and ecosystem that aims at capitalizing the MSF’s collective intelligence by creating a collaborative and learning community of fundraisers who support, inspire and empower one another. It has 4 pillars: MSF induction, knowledge-sharing, peer to peer support, and innovation, which are being deployed through different programs and tools like: A digital collaborative platform, 12 Communities of Practice, a Mentoring Program, a Peer Review Program, etc. The strategy counts on the engagement and active participation of fundraisers from the network (communities of practice sponsors, Pamoja ambassadors, media database focal points, mentors, reviewers, etc.). The capacity building programs will develop over time as they respond to the strategic objectives defined in the GPS, as well as the needs of the fundraising teams in the network.


The CBO is part of the FR-IO. They report to the Fundraising Capacity Building Manager (CBM) and are the functional manager of the CoP (Communities of practice) lead members (sponsors and co-sponsors), Pamoja ambassadors and media database focal points. They also provide guidance and support to the whole fundraising community.


The CBO develops and implements the global knowledge sharing and skills building strategy for MSF’s fundraising specialists, identifying, and leveraging the collective knowledge to help MSF to globally sustain competitive advantage.


1) Strategy and planning

  • Determine MSF global knowledge sharing and skill-building priorities by identifying needs in relation to the global fundraising strategic priorities.
  • Design MSF global fundraising knowledge sharing and skill-building strategy and annual plans, as part of the capacity building global strategy and plans.

2) Leadership and strategic guidance

  • Steer, oversee and approve the designing and implementation of the annual plans of all fundraising communities of practice (CoP), the strategic frameworks for fundraising disciplines and all skill sharing initiatives, workshops, and webinars in accordance with MSF’s global strategic priorities.
  • Propose and create new intersectional communities of practice (CoP), breakout groups and task forces related to specific fundraising areas when expertise sharing is identified as a movement’s strategic need (12 CoP at present).
  • Lead, engage and provide strategic guidance to CoP leaders (30 sponsors and co-sponsors at present).
  • Identify common needs and synergies across CoPs.
  • Have an in-depth knowledge and understanding of the different fundraising disciplines, and market specificities, as well as the performance of sections and income channels.
  • Stay up-to-date on fundraising trends and latest techniques, and cultivate relationships with key actors of the fundraising sector: fundraising consultants, peers in other NGOs, marketing specialists, etc.

3) Foster true learning and lively communities of practice

  • Lead, guide and support CoP lead members (sponsors and co-sponsors of 12 CoP) in their steering role.
  • Promote a culture of best practice sharing and knowledge transfer amongst fundraisers.
  • Follow the digital conversations among members of the different CoP.
  • Identify best practices that can be widely disseminated through a webinar or other means.
  • Identify experienced fundraisers who can provide support to other members.
  • Contribute to the development of communities of practice analysis and insight, identifying sector insights as well as supporting internal CoP indicators (KPI) integration in the international MSF benchmark.
  • Decide the best digital environment and tools to ensure effective interaction among the CoP members and content sharing.
  • Actively promote internal communication and information management to ensure swift and comprehensive information flows between the CoPs and the international fundraising community at large.

4) Contribute to the development of an entire digital ecosystem for knowledge-sharing

  • Propose and oversee the development of new sites, web parts or functionalities in the fundraising digital portal (in Pamoja) according to the needs of the fundraising community.
  • Participate in the design and implementation of a content management system, across CoP, to share finished materials and creative artwork.
  • Support the lead members of the CoP in developing digital workspaces for each community, together with the Community & Knowledge Management Officer.
  • Propose tutorials and educational tools to help WG sponsors, Pamoja ambassadors, and other members make the best use of Pamoja and other digital tools.

5) Create and organize learning events

  • Approve and steer the definition and implementation of the CoP skill share workshops and clinics in close collaboration with the CoP lead members.
  • Lead and coordinate planning, preparation, implementation and follow up of in-person collaborative skill share events organised to drive knowledge exchange
  • Provide guidance to the CoP lead members in organizing webinars and video calls for best practice-sharing and discussions.
  • Create guidelines on ‘how to’ organize learning events online and offline.
  • Explore innovative learning techniques or solutions (i.e. on-line congress).
  • Identify and create a pool of key external experts or consultants who can bring new thinking to MSF and act as external speakers or training facilitators.
  • Develop new learning proposals according to specific training needs.
  • Participation and documentation of peer reviews and peer assist sessions (when needed).

6) Internal communications plan & induction program

  • Participate in the creation of an internal communications plan with activities and tools to inform the fundraising community about global strategic topics and the capacity building program.
  • Update and evolve the ‘MSF FR induction e-course’ and the ‘onboarding journey’ to inform and integrate newcomers as active members in the fundraising community.
  • Propose the content of the monthly internal newsletter to inform the community.

7) Evaluation

  • Develop and implement annual evaluation surveys to assess and monitor the levels of awareness, adoption and usefulness of the capacity building model and programs.
  • Participate in the definition and implementation of an organization wide needs assessment, to identify skills/knowledge gaps that need to be addressed.

8) General support and administration

  • Conduct administrative tasks when necessary: update the distribution emailing lists of the international working groups; compile and keep up to date key information from sections; or other administrative tasks to support the International Fundraising Team.
  • Give support to the CBM or general support to the international fundraising team, when needed.
  • Bachelor or University Degree in a relevant area (e.g. social studies, economics, marketing, etc.), or relevant professional experience.
  • More than 6 years of experience in marketing positions, with ideally at least 3 years in fundraising in non-profit organizations.
  • Growth and innovation mind-set, with the willingness and ability to lead by example.
  • MSF experience in fundraising is an asset.
  • Leadership and management experience in different organisational set-ups a plus.
  • Spoken and written English.
  • Well-developed communication and interpersonal skills.
  • Ability to work in network and capacity to work effectively in a multicultural environment.
  • Strong self-leadership abilities.
  • IT skills including Microsoft Office applications.
  • Demonstrated time management, project management and organizational skills, with the ability to meet deadlines and produce high quality results.
  • Willingness and ability to travel in Europe (min. 10 x 3-5 days per year).


Commitment to MSF Principles, Cross-cultural Awareness, Strategic Vision, Results and Quality Orientation, Planning and Organising, Initiative and Innovation, Teamwork and Cooperation, Networking and Building Relationships

A first round of interviews will take place on 27 and 28 July 2023

Only shortlisted candidates will be contacted.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.

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