EY
At EY-FH, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders to team to deliver on our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for all our people, for our clients and for our communities.
The opportunity
As part of our wider Technical Operations team, the Client Service helpdesk is responsible for training and guiding staff on how the business should deliver an exemplary level of service to our clients. The helpdesk is the primary point of contact to the wider business regarding all client service enquiries.
The Client Service helpdesk supports the business in meeting a key objective, ensuring the delivery of client service is the best it can be. The Client Service helpdesk will help drive the efficiency and consistency of standards throughout the client’s engagement with us.
Your Key Responsibilities
- Your primary role will be to manage all enquiries sent to the Client Services Helpdesk.
- Your focus will be to ensure that you promote internally to our staff that our clients receive a professional and memorable client experience.
- You will be required to strategically balance your time between handling day to day client issues, queries & requests from our technical staff, identifying requirements and needs and then working with staff to answer these and indirectly improving the underlying processes.
- Being highly responsive to internal client service requests.
- Apply meticulous attention to detail in everything you do – ensuring that you showcase how to deliver a flawless client experience to staff of all levels.
- Manage Client Service queries daily through email requests, contribute to the maintenance of materials housed on the helpdesk sharepoint site and training staff of all levels on internal processes and client service elements.
- Assist in maintaining internal databases and keeping these up to date.
- Management and review of all compliance client lists throughout the year and project managing these within the helpdesk team to help technical staff to maintain their client portfolios.
- Liaison with clients during busy tax deadlines to assist technical staff in meeting US/UK Tax filing deadlines and dealing with any deadline associated client queries.
To qualify for the role, you must be
- Self-motivated and organised
- Able to prioritise workload according to level of urgency
- Be able to work to deadlines
- Able to work in a team but most importantly independently when required
Ideally, you’ll also have
- Previous experience in a help desk and/or a client facing role desirable
- Basic level of Microsoft software experience desired
- Excellent attention to detail and accuracy
What Working At EY Offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
About EY
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark.
Apply now.
To apply for this job please visit careers.ey.com.