Customer Experience Specialist

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

Job Description

Do you enjoy, possess the skills and magic to provide a great and memorable Customer Experience across all contact channels, be they telephone, email or webchat?

Do you desperately want to work within a Global leading Company in Nottingham, contribute your ideas and deliver great things, all within a hybrid working environment which will see you working from our fantastic offices as well as working from home within any given week?

Are you keen to showcase your skills and talents and grow your career?

If the answer is yes, we want to hear from you! We are currently looking for full time energetic, passionate and dynamic colleagues to join our Award Winning and exciting contact centre where you will have the opportunity every day to make a positive difference to the lives of our customers via email, telephone or webchat.

If you’re passionate about helping customers, this is a chance to make a difference by guiding them through their Credit Report and Score queries. You’ll have the chance to impress every time with your understanding and clear communication, and in return will receive great and ongoing development.

You’ll Excel If You Have

Qualifications

• Effortless customer service delivery
• An engaging communication style
• A positive approach and can-do mind-set
• A collaborative work ethic
• Thrive on working to targets and being the best you can be
• A willingness to embrace change and continuous improvements

Additional Information

Who you’ll be working with:

A group of people dedicated to making every customer interaction easy, connected and memorable through engaging interactions. We provide help and guidance to our customers to achieve financial control. We are curious, imaginative and share ideas to continuously improve our customers’ experience.

You’ll be working with Seniors and Team Managers who you can rely on – they gained their experience by growing within our team.

What Else You Need To Know

Office location; The Sir John Peace Building. Experian Way NG2 Business Park Nottingham

This role is office based, however due to the current climate we are working in a hybrid capacity, we are only asking to work in the office on Mondays and Tuesdays.

Full time hours; 37.5hrs per week on a shift rotation covering 8am – 7:15pm Monday to Friday and 8am – 4:15pm Saturday; includes a day off in the week.

Training; You will receive full in person training and ongoing coaching along with support to enhance your development. When you’re ready, we’ll help take your career to the next level.

Assessment center to be held 12th and 13th April 2022 with a start date of 31st May 2022

Why choose us?

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

Experian Careers – Creating a better tomorrow together

Find out what its like to work for Experian by clicking here