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Department for International Trade (DIT)

Darlington, London

Summary

About the job

The Department for International Trade (DIT) is an international economic department responsible for: bringing together policy, promotion and financial expertise to break down barriers to trade and investment, and help businesses succeed; delivering a new trade policy framework, promoting British trade and investment across the world; and building the global appetite for British goods and services.

You will play a vital role in supporting UK businesses to export. As a member of DIT’s Exports Support Service (ESS), you will work with a range of business facing and specialist stakeholders to support individuals and businesses access export support.

You will seek out and find information, experts, content and tools across a range of trade related topics, building high quality relationships with partners to enable businesses to trade.

Job Description

You will seek out and find information, experts, content and tools across a range of trade related topics, building high quality relationships with partners to enable businesses to trade

As part of your work, you will lead on operations colleagues’ development and champion driving forward skills, knowledge and personal learning.

You Will

Develop the knowledge of export policy across the Export Support Service and relevant stakeholders, so you are able to support others in responding to exporters.
Leading in the development of knowledge and content management focussing on export support.
Work with colleagues within DIT and across Other Government Departments (OGDs) to improve the content we use to support exporters.
Drive the continuous improvement of existing information on gov.uk and elsewhere, developing a seamless feedback loop between user enquiries and online information.
Proactively identify upcoming issues and work with colleagues to develop policy compliant Frequently Asked Questions (FAQs).
Identify key trends in business queries, exploring these to provide more bespoke and detailed content to help responding to queries.
Provide upskilling sessions to call and support agents, both within DIT and the external contractor, re-enforcing their knowledge of key policy and export processes, to effectively support businesses.
Work with a range of specialist teams to develop training and upskilling products for colleagues across DIT.
To be responsible for the day-to-day leadership and management of 2 EOs managing the resources and successfully delivering the key targets to meet the needs of policy colleagues and end-users.
Champion learning and development across the team, supporting team members to develop their skills.

Hybrid Working

The role will be based in either Darlington or London. You will be asked to express a location preference during the application process.

Please be aware that this role can only be worked from within the UK and not overseas.

Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

Most DIT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in an office, on average. If your office location is London, you will be eligible to receive London weighting.

Appointments will be made to candidates in merit order based on location preferences.

Responsibilities

Essential Criteria

Comfortable at working in a fast-paced changing environment.
Highly organised and a self-starter, able to work on competing priorities often to tight deadlines.
Strong professional leadership behaviours and a commitment to supporting and developing others.
Excellent written communication skills, including a high level of proficiency in written English and good attention to detail.

Desirable Criteria

Experience in working in a customer facing environment, in particular business support.
Knowledge of export related content and information.
Experience with content or information management.

Behaviours

We’ll assess you against these behaviours during the selection process:

Working Together
Managing a Quality Service

Benefits

Learning and development tailored to your role.
An environment with flexible working options.
A culture encouraging inclusion and diversity.
A Civil Service pension.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

Sift will take place week commencing 25/04/2022 .

Interviews will take place week commencing 02/05/2022 .

After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 21/04/22. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

As part of the application process you will be asked to complete a CV, a personal statement and behavioural statements.

Please align your CV with previous skills and experience. Maximum of 2 A4 pages.

In your personal statement, please explain your motivation for applying for this role and the extent to which you satisfy the essential and desirable requirements of the role. Maximum word count of 500.

In the event that there is a high volume of applications, a short sift will be conducted based on: Working together and managing a quality service.

Existing Civil Servants and applicants from accredited NDPBs are eligible to apply, but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Please note – the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.

The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation.

Please note – harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Please be aware that the Civil Service Jobs site will be unavailable for six hours between 6:00pm and midnight on Saturday 9 April 2022, you will not be able to access your account, application or any applicable tests during this period.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This Job Is Broadly Open To The Following Groups

UK nationals
nationals of Commonwealth countries who have the right to work in the UK
nationals of the Republic of Ireland
nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

Name : Sam Thompson
Email : [email protected]

Recruitment Team

Email : [email protected]

Further information

Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email: [email protected]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints

To apply for this job please visit www.civilservicejobs.service.gov.uk.

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