Client Solutions Manager (Fixed-Term Contract)

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct client’s and agencie’s challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok’s ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.

In this role you will be working closely with the Brand and Agency Partnerships team to deliver a first-class service to clients. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.
*All roles are available in Berlin, Munich and Hamburg)

Responsibilities
– Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key clients and agency partners (media, creative, marketing partners)
– Build scalable processes for our growing Client Solutions Management team
– Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
– Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
– Manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time
– Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
– Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
– Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners
– Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign
– Work with the campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimisation of campaigns

Qualifications

– Experience managing campaigns across digital platforms and ad tech product
– Deep understanding of digital landscape and a passion for social media
– Detail oriented, with exceptional organisational skills
– Previous experience working across multi markets preferred but not necessary
– Self-starter, fast learner with a start-up spirit
– Previous experience working across multi markets preferred but not necessary
– Excellent verbal and written German and English communication skills
– Self-starter, fast learner with a start-up spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.