Assistant Manager, Aquaventure Guest Services

( 2746 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests��� expectations at every possible turn.Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple���s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it���s our passion.About The Role,The Assistant Operations Manager has a diverse group of responsibilities that include park safety, entry plaza, guest satisfaction, park maintenance and cleaning, as well as supervision of the Team Leaders, guest service attendants, buggy drivers, and guest relation officers. There will usually be one Operations manager and one Assistant Manager on duty at any given time charged with the task of supervision of staff and the guest���s satisfaction. The Assistant manager is required to develop and motivate his team while, assisting with general operations around the ticketing and lifeguard operations when required. The Assistant Guest Services Manger will additionally work alongside food and beverage operations within the park. The Assistant Guest Services Manger will report directly to the Operations Manager or Recreation Manager when on duty.About You,The selected candidate will have strong interpersonal skills along with organization and administrative skills. A minimum of 2 years of supervisor experience within guest services or waterpark guest relations. The Assistant Operations Manager���s duties include but are not limited to daily quality inspections on guest services items namely, buggies, cabanas, premium seating areas, liaison between Team Leaders and management, supervision of Team Leader tasks (i.e., breaks, rotation, etc.)You will supervision, train and conduct inspections of assigned duties for the Team Leaders and their respective teams. Ensuring Park opening and closing procedures are always followed, staff schedules, running internal operating systems creating upselling action plans to create new revenue streams into the water park. You will maintain and manage the guest journey or arrival and departure along with the assigned team.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.