Youth Services Coordinator

Job Overview:

Founded in 1933, the International Rescue Committee (IRC) is a leading non-sectarian, voluntary organization providing relief, protection, and resettlement services for refugees and victims of oppression or violent conflict. The IRC opened in Baltimore in 1999 and currently resettles or provides assistance to approximately 2,500 refugees and immigrants each year. The youth services coordinator is responsible for providing some direct case management and overseeing youth programs that serve approximately 200 humanitarian youth (ages 0-24) each year. The youth services coordinator oversees program delivery; supervises a team of youth caseworkers, youth success specialists, and interns; and serves as a liaison between IRC, relevant schools, partners, agencies and families.

Major Responsibilities:

· Oversee case management services to youth ages 0-24, ensuring compliance with grant requirements on necessary documentation, service plans, case documentation and outcome measurement.

· Provide direct case management to a portion of the youth program caseload, including developing individual service plans, facilitating school enrollments, referring to program partners, conducting home visits, etc.

· Develop curriculum and facilitate school orientations for students and parents on topics such as the U.S. educational system, school culture, roles and responsibilities, U.S. laws, and safety.

· Develop presentations and provide individual and group trainings to school staff on topics related to refugee resettlement and specific educational needs of humanitarian immigrants.

· Coordinate services with program partners (Refugee Youth Project, Soccer Without Borders, IRC Refugee Youth Mentor Program) and develop referral systems and collaborative partnerships with other agencies in the community as needed.

· Maintain and provide quality control for accurate and timely client case notes, referrals and case files as required by program guidelines.

· Contribute to youth program development and organizational growth, strategic planning, outreach and advocacy activities and events as needed.

· Supervise youth caseworkers, youth success specialists and youth case management interns.

· Other duties as assigned.

Job Requirements:

· Two or more years of progressively responsible experience working with at-risk youth, specifically in the context of educational and social programs.

· Demonstrated ability working as part of a multi-disciplinary team and fast-paced, multi-cultural environment.

· Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.

· Strong communication skills, including writing skills and giving presentations.

· Fluency in English required. Fluency in a second language (Arabic, Burmese, Farsi, French, Nepali, Spanish, Swahili) preferred.

· Strong computer skills: Microsoft applications, web-based databases and applications.

· Valid driver’s license, reliable access to a vehicle with current insurance, and the ability to travel regularly throughout Baltimore.

Preferred experience & skills:

· Experience supervising staff, interns and volunteers strongly preferred.

· Experience in case management and working with refugee and/or immigrant populations strongly preferred.

· Bachelor’s degree from an accredited university or college in the field of education, counseling, social work, psychology, or a related human services field preferred.

Working Environment:

· A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

· Some weekend and/or evening work will be required.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits:

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.