Web Manager- Signpost

ABOUT INTERNEWS AND SIGNPOST

Internews is an international non-profit organization whose mission is to ensure people have access to the news and information they need, the ability to connect and the means to make their voices heard.

Internews has played a pioneering role in the field of disaster, humanitarian and risk communications, working closely with community, humanitarian agencies, information providers such as local media, national disaster management agencies, community organizations and local responders to understand and support their role in the information ecosystem during crises. We strengthen existing and create new two-way information mechanisms that allow communities to access life-saving information, share questions, concerns and priorities with responders and shape the programs designed to support them.

Internews’ approaches are heavily localized, participatory and are implemented through a variety of tools and systems. Through these approaches, Internews sets up processes that translate community-driven data into clear pathways for improved local and international coordination and bring the community closer to responders and local media.

Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information. It began in 2015 in Greece and is a collaboration between the International Rescue Committee (IRC) and Mercy Corps (MC). It has since expanded to include instances in Jordan and El Salvador.

Each Signpost platform provides users context-specific, up-to-date information on vital needs such as legal rights, transportation, and medical services in multiple languages – empowering individuals to make informed decisions at the most critical moments.

ABOUT THE OPPORTUNITY

Internews is responding to the information needs of people impacted by the current war in Sudan. Our focus is ensuring people are able to access accurate, timely and contextual information to inform their decision making and to identify and respond to rumors and misinformation that may put communities at greater risk. Internews is partnering with the International Rescue Committee (IRC) and the Norwegian Refugee Council (NRC) to create a digital platform which will allow communities to receive responsive answers to their questions and referrals to services to support them. This project will form part of the Signpost global network.

This is a remote/online position that is based outside of Sudan. You must have work authorization in your location that does not require sponsorship from Internews. Additionally, there are locations in which Internews is not able to support fully remote work.

We are looking for a Web Manager to manage our Signpost Sudan website. It is important they speak Arabic and English fluently, are comfortable using various platforms and have a general understanding of website content maintenance and troubleshooting. The Web Manager will be part of a remote team that will engage with each other online. They will collaborate with the wider technical team to manage the functionality of the website, evaluate and manage website performance, facilitate hosting and server management, and lead in the content management on the website.

DAY-TO-DAY TASKS will include:

• Managing the website’s content, including at times writing new content, editing existing content, and removing outdated content.
• Reviewing reports from web analytics software to track website traffic and activity levels over time.
• Identifying opportunities for website improvement based on user feedback and performance metrics.
• Creating and maintaining a site map to help users navigate the site easily.
• Evaluating and recommending new technologies that may be used in website development.
• Creating new pages and content for the site as needed.
• Developing and implementing effective SEO strategies to improve website rankings in search engine results pages (SERPs).
• Perform any other duties as assigned by the supervisors.
• Understanding of and demonstrating commitment to upholdingInternews’ Core Values.

QUALIFICATIONS WE’RE LOOKING FOR:

REQUIRED

• A degree in computer science, IT, systems engineering, or related qualification or 5+ years of work experience as a website manager.
• Expert knowledge of Macromedia suite, Adobe suite, Content Management Systems, and W3C Web standards.
• Highly proficient in HTML, XHTML, CSS design, cross-browser and cross-platform compatibility, firewalls (functionality and maintenance), Access, mySQL and JavaScript.
• Great understanding of Search Engine Optimization (SEO) and Paid Per Click (PPC).
• Ability to troubleshoot website issues in a fast-paced environment.
• Strong attention to detail with an analytical mind and outstanding problem-solving skills.
• Fantastic time management skills with the ability to multi-task.
• Expert-level knowledge of English and Arabic grammar and usage.
• Knowledge of online content best practices.

PREFERRED

• Experience in a humanitarian organization will be a plus.
• Knowledge of refugee issues in Sudan/East and Horn of Africa desired.