Volunteer & Outreach Coordinator

Providence House is seeking an energetic and organized professional who is committed to connecting others to the Providence House mission of supporting families through crisis. If you firmly believe in the Providence House mission, are committed to achieving racial equity and social justice, and want to be a part of an innovative and growing non-profit, we’d love to have you join our PHamily, voted one of the Top 50 Best Nonprofits to Work For in 2019!

Position Summary

The Volunteer & Outreach Coordinator is primarily responsible for the development, coordination, and implementation of Providence House volunteerism and community engagement activities. This position reports to the Events & Partnerships Manager. The successful candidate possesses outstanding communication skills and excels at collaborative project management.

Primary Duties And Responsibilities

• Serve as the initial point of contact for all individuals interested in volunteer opportunities. Responsible for managing a high number of telephone and email inquiries and ensuring each prospective volunteer is provided with the requested information.
• Build relationships and facilitate partnerships with community-based organizations. Attend meeting events for those organizations (i.e., block clubs, table fairs, general community events).
• Coordinate outreach, fundraising and speaking engagement requests, and determine appropriate internal resource to attend.
• Participate in outreach efforts as a representative of the organization at conferences, meetings, speaking engagements, and external events, as assigned.
• Support outreach and follow up for donation requests related to Providence House hosted events and fundraisers.
• Recruit and oversee volunteers to assist with special events and other activities aligning with the agency’s opportunities for volunteer engagement.
• Responsible for communication with volunteer network for full life cycle of engagement, from initial inquiry to designation of duties to conclusion and acknowledgement of engagement with PH.
• Coordinate, schedule, and oversee corporate, community, and individual opportunities for volunteering and engagement for done in a day, special events, community agency fairs, etc.
• Strengthen commitment of current and past volunteers through relationship-building correspondence and activities.
• Liaise with internal departments and committees to coordinate, monitor, secure, and direct the proper and safe use of facilities by special events volunteers and onsite volunteer groups.
• Prepares reports regarding volunteer engagements and outreach outcomes on regular basis (monthly, quarterly, and/or as needed).
• Responsible for staying up to date on current trends, resources, and information related to events, volunteerism, and community engagement.

Required Education And Experience

• GED required.
• College courses or advanced degree in Communications, Community Development or a related field preferred.
• 3+ years of community relations, volunteer, and/or nonprofit experience preferred
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint; experience with Raiser’s Edge a plus.
• Must be able to travel throughout the Greater Cleveland community for meetings and events as assigned.
• Must be at least 21 years of age.

Competencies

• Exceptional written and oral communications
• Strong time management and project management skills
• Excellent presentation and public speaking proficiencies
• Strong attention to detail and proof-reading skills
• Highly collaborative and a self starter

Position Type/Expected Hours of Work

This is a full-time, exempt position. Salary range is $35,000 – $45,000 commensurate with experience. Typical hours of work and days are Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. The position offers a hybrid work model with both remote and in-person options.

Benefits

Full-time team members receive generous paid time off (PTO), quarterly self-care days, and paid holidays to help promote a healthy work-life balance. We also offer medical insurance, company sponsored dental, vision, short-term and long-term disability insurance, and a life insurance policy as well as a 403(b) investment plan. By empowering our team, we help to better support the families we serve and together strengthen communities for every child.

EEO Statement

Providence House is committed to promoting a diverse and inclusive environment and provides equal employment opportunities to all individuals regardless of their race, color, religion, creed, gender, age, sexual orientation, national origin, disability, marital status, veteran status, genetic information or any other characteristic protected by federal, state, or local law. In addition, reasonable accommodations for qualified individuals with disabilities may be made to perform the essential functions of the job.

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