Volunteer Coordinator

Do you want to do an internship with Indigo? We are looking for a Volunteer Coordinator to join our team!

Location: Remote (must be based in the EU, UK, Serbia, or Bosnia)

Start date: ASAP

Reporting to: Head of Programmes & Partnerships

Hours: 36 hours a week

Stipend: a monthly stipend of £600

Duration: 6 months

Benefits: Being part of a wonderful team and helping amazing grassroots organisations find volunteers

Main objective of role: Match volunteer applicants to partner organisations.

Purpose of the role

The purpose of the Volunteer Coordinator role is to support our network of partner organisations by carrying out Indigo’s volunteer-matching programme. Your main responsibility is to ensure that we meet our partner’s volunteer needs by connecting them with suitable applicants from our database. You will be working closely with another Volunteer Coordinator to serve as Indigo’s placement team, and be the key point of contact for volunteers and partner organisations within the placement process. In addition to this, you will support the diversification of our volunteer recruitment by contributing to marketing and outreach efforts.

As a Volunteer Coordinator, you are expected to maintain positive working relationships with the 50+ current partner organisations supported by Indigo as well as potential new partners, primarily through remote catch-ups. Within Indigo itself, you will be engaging regularly with our international team of 5 people and several volunteers to discuss operational issues, help us carry out our capacity building and psycho-social support programmes, and to pick up any other relevant tasks within our operations where needed.

You will be expected to be an ambassador for Indigo, promoting happy, healthy, and responsible volunteer practices for all. You need to have a good understanding of the situation of refugees and migrants in Europe and be able to signpost volunteers to key information and organisations.

You will also become a part of our Indigo team 🙂 joining regular team building space, remote team lunches & engaging in conversations and activities to keep our organisation growing.

Responsibilities

Volunteer-matching

• Understand the volunteer needs of our partner organisations through regular engagement with their volunteer coordinators.
• Continuously update our partners’ volunteer needs across different (social) media and recruitment platforms.
• Review volunteer applications and connect them to the right partner organisation.
• Guide our volunteers through the matchmaking process, from their initial application to their placement.
• Follow up with the volunteer and partner organisation when needed to ensure that the placement is successful.
• Log all relevant details in our Client Relationship Management (CRM) system Salesforce.
• Support evaluation mechanisms, produce monthly reports on the relevant volunteer numbers and continuously assess Indigo’s impact.

Communications/Marketing

• Support the marketing team in gathering content from the different refugee hotspots and sharing information on our partners and their current volunteer needs. .
• Support the implementation of volunteer recruitment and outreach aimed at expanding our pool of volunteers by engaging with media groups and other actors.
• Support our Salesforce Administrator with updating volunteer communications, FAQs and other online resources where needed.
• Support our Head of Programmes & Partnerships with training announcements and general partner communications where needed.

Day-to-day development

• Maintain inboxes and databases, keeping them manageable and up to date.
• Signpost partners to available resources and key documents – e.g. volunteer code of conduct, management tools, safeguarding/whistleblowing policies etc .
• Promote collaboration and resource sharing between partners where possible and appropriate.
• Always be an advocate for responsible volunteering, and make partners and volunteers aware of the resources and training opportunities that are available.
• Support the Head of Programmes & Partnerships with onboarding new partner organisations and visiting partners on the ground.
• Take on any other needed ad hoc organisational tasks that fit your interest and skill-set.

Skills & Experience

• Previous experience and/or demonstrated interest in the refugees and migrants sector, knowledge of the responsible volunteering concept.
• Excellent communication skills, including intercultural awareness, and the ability to effectively and diplomatically represent Indigo in a professional context.
• Experience in recruitment marketing and outreach with focus on diversity and inclusion is a big plus!
• Experience working remotely, managing your own time and multitasking.
• Excellent computer skills (e.g. Microsoft Office, Google Docs/Drive, social media, etc.),
• Strong organisation and planning skills.
• Strong team player.
• Ability to work within a challenging and high pressure sector.
• Enthusiastic about the grassroots sector – previous experience working or volunteering with displaced people preferable!

Deliverables

• Match volunteers with partner organisations through Salesforce.

• Ensure that our volunteer placement numbers are on target.
• Produce the monthly written reports and measure our impact.
• Develop and maintain positive and regular working relationships with our partners’ volunteer coordinators.