UX and Interaction Designer – Ukraine Response

Contract length: 6 months, contingent on funding

Hours: Part-time (50%)

Location: Preferred within UTC +/-3

Travel: Minimal

Reporting to: Product Manager – Ukraine Response

Remuneration: 4,500-5,100 USD/month prorated to part time hours

Application deadline: 20 February, 2023*

*Due to the urgency of this vacancy, screening and interviews will commence immediately and the candidate can be selected at any stage before the closing date.

CLEAR Global is committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

• an innovative work environment with a diverse and passionate team,
• 20 days of annual leave and 10 days of floating holidays,
• the flexibility of home-based/remote work,
• accommodation and per diems when on deployment.

The role

The people affected by conflict in Ukraine find their situation compounded by a crisis of communication and technology. Vulnerable groups in particular face challenges – older people may not be tech-savvy, while marginalized groups may speak different languages, or require different forms and channels of communication. These groups may struggle to access life-saving information and to have the ability to share their needs and challenges. CLEAR Global is developing program technology solutions to inform more effective two-way communication between those affected by the crisis and those aiming to support them.

In this role, the UX/Interaction designer will join the growing CLEAR Global tech team to work on a document retrieval system aimed at curating up-to-date information, from reliable sources, and providing it via channels and websites already popular with the affected people.

The primary focus will be to build user experience that allows speakers of various languages and others to engage with information and provide feedback to humanitarians. The goal is to provide a user experience guided first and foremost by the needs of the target audience, an inclusive bottom up approach throughout the delivery of the solution.

Working with humanitarians, linguists, researchers and developers, the UX designer will bring creativity, analytical skills and organization to the team, helping ensure our products are functional, relevant and engaging.

Responsibilities

• Design and develop user-centered solutions for various humanitarian use cases
• Work closely with the Ukrainian response team to understand their needs and design solutions to aid in their efforts
• Lead local teams through design activities from persona development through in-person user research and testing to validate solutions and to ensure the right experience is built
• Consider the human-computer interaction (HCI) element of a design
• Create rapid, high-fidelity wireframes, prototypes, and mockups to validate design concepts with stakeholders and customers
• Define interaction models, user task flows, and UI (user interface) specifications
• Communicate scenarios, end-to-end experiences, interaction models, and screen designs to external and internal stakeholders as well as the tech team
• Engage with end-users (via focus groups, surveys, etc) to understand information gaps and priorities and ensure that content and format are relevant to them
• Take ownership of the information modeling process where applicable – including layout, navigation, and flow
• Visually articulate design choices and concepts to various stakeholders to minimize ambiguity and ensure that all stakeholders sign off on final designs
• Distill design input into clear actionable development requirements for the engineering team
• Continuously improve solutions by monitoring performance and incorporating feedback
• Ensure solutions are accessible and comply with best practices and standards
• Partner with development teams to create and communicate new release features
• Review data and user testing results managed by local teams to understand user interaction and map trends, extrapolate needs that might lead to design changes; when needed plan different tests (e.g. A/B, focus groups, usability testing); iterate based on results to ensure user-centric and highly usable products
• Communicate effectively with positive impact; express ideas clearly in documents and written communications; create and maintain design documentation

These responsibilities are approximate and may change over time.

Qualifications

The UX and Interaction Designer should be enthusiastic about the importance of increasing access to knowledge through language and language technology. The right candidate is an energetic team player and leader who agrees with Clear Global’s basic beliefs and values and who can work virtually with team members based throughout the world.

• Bachelor’s or Master’s degree in Graphic Design, Human-Computer Interaction, or related field
• 3+ years of proven experience in UX/UI design
• Strong portfolio of design work
• Experience with design tools such as Sketch, Figma, Adobe Creative Suite, etc
• Strong understanding of design principles, usability, and user-centered design methodologies
• An understanding of information design / architecture, gestalt principles, and user psychology
• Strong ability to recognize and predict use cases and user interaction, including happy path as well as edge and corner cases, and incorporate them into designs
• Knowledge in using wireframes and other visual aids to define requirements
• Understanding of NLP concepts preferred
• Experience with user research and testing
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Empathy and ability to design for disparate groups
• Passionate about evidence- and impact-driven work
• Ability to innovate to find creative solutions; willing to explore new technologies
• Willing to take initiative, persistence, ability to problem solve, and enthusiasm for learning
• Able to mediate, negotiate, and resolve conflicts constructively
• Fluent in English; other languages, particularly Ukrainian, a plus

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 100,000 community members translate millions of words of life-saving and life-changing information a year.

Core Values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the nonprofit sector.
• Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
• Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.