Town Hall Receptionist

Town Hall Receptionist x 2

Newham has two fantastic Town Halls (Stratford and East Ham) which our residents use for the important events in their lives. A new Town Halls team is being created to ensure that we maximise the opportunities offered by these venues and to create even more memorable events for our residents.

Based predominantly at one of the Town Halls, providing cover as required at the other, this role will be the first point of contact future hall hirers have with the Council either by phone, email or in person.

As such you will have excellent customer service skills, truly putting the resident at the heart of what you do, always act professionally and give an excellent first impression of the service. You will be able to provide accurate information, answering questions and resolving the majority of queries raised, working. You will also assist with providing basic refreshments and some set up of rooms. You will be methodical and accurate in your record keeping and be able to use booking and payment systems. You will have a keen eye for improvement and be able to contribute to team and service development. You should be able to work well in a team, whilst also being confident to take the initiative. To ensure cover of the reception desks, some flexibility in working hours is required.

Please view Town Hall Receptionist jd

Closing date 20.3.22

Additional Information

The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Newham is one of the youngest, most diverse, and vibrant boroughs in the UK. As an inclusive employer, we are committed to ensuring our workforce reflects our local population. We welcome and encourage applicants from under-represented groups, including applicants who are ethnically diverse and/or applicants who have a disability.

Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.

The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).

In line with Government legislation, if the post you are applying for requires you to visit a registered care home as part of your role it is a legal requirement to provide evidence of your COVID-19 vaccination status or an exemption certificate to work for the Council. With effect from 1st April 2022, this requirement will be extended if you are applying for a job in a CQC regulated service

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the both the Theatre Royal Stratford East and Stratford Circus Arts Centre offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Newham has a large housing regeneration programme that will build over 1,000 new council homes by 2022.