Sales Operations Coordinator – NA SMB

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Sales Operations and Planning team is essential to enabling TikTok’s sales teams to drive revenue at scale efficiently and strategically. This team is responsible for revenue planning and pricing, operational effectiveness in our tooling and sales processes, and ensuring productive and fruitful partnership cross-functionally across internal teams. We are looking for a Sales Operations Coordinator who can be highly organized and efficient, working closely with our cross-functional teams and supporting the Sales Operations team at large. This person should be detail-oriented and proactive, with an ability to anticipate issues and take initiative to solve for them through CRM and process hygiene.

Responsibilities:
– Support in data quality-related issues such as CRM customer clean-up / de-duping & data analysis and cleansing
– Pull operational reporting metrics from our CRM system in order to analyze business process performance
– Provide support on the revenue reconciliation process, connect with XFN teams to sort out mismatched invoices and statements
– Facilitate and triage day-to-day escalations and troubleshooting of issues
– Communicate and train sellers on the sales process and CRM best practices
– Liaise with cross-functional teams on structuring and executing operational and strategic initiatives
– Communicate with sales and sales leadership via ongoing meetings to understand revenue blockers and pain points

Qualifications

– 1+ years of experience working in operational capacity that involves cross functional team collaboration; Media/Advertising Sales a plus
– Foundational knowledge and passion for social media, mobile apps, and digital and mobile marketing
– Strong communication, interpersonal, and presentation skills
– Ability to tell stories with data and unlock sales productivity insights
– Ability to independently multi­task, prioritize, and manage time effectively
– Ability and appetite to learn quickly in a fast-paced team environment
– Detail-oriented approach with ability to work under pressure to meet deadlines
– Experience using Salesforce and/or contract automation/order management software a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected].