Parker Connect
We are searching for a remarkable Branch Secretary to join our vibrant team at ParkerConnect in Dubai.
Growing your career as a Full Time Branch Secretary is a terrific opportunity to develop excellent skills.
If you are strong in cooperation, presentation and have the right personality for the job, then apply for the position of Branch Secretary at ParkerConnect today!
We are looking for a branch supervisor who will report to the branch manager.
Purpose Of The Role
To establish relationship with the clients to high standard of customer service by maintaining the reception area and managing data base effectively.
Front Desk
KEY RESPONSIBILITIES:
Inform relevant technicians of the client’s arrival with treatment details and timings
Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch
Receive and greet visitors in an efficient, tactful and courteous manner
Maintain adequate cash in drawer.
Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed.
Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence
Record delays of treatment with accuracy
Have full knowledge of Front Desk SOPs
Computer Bookings
Ensure the booking system is managed effectively with scheduling, reconfirmations and follow ups of client appointments changing colours in the phorest system
Check out clients after appointments and ensure that the actual treatment is recorded in the system.
Ensure accurate client details are maintained and updated on a regular basis
Sign the waiting list
Manage lunch blocking of the therapists
Check if skills of therapists are updated
Blocking of therapist leave and identify shortage if any
Money collector:
Maintain the checklists and SOP’s of the reception area
Fully conversant with all pricing structure and promotional details.
Use appropriate money collector language at all time
Have full knowledge of Money Collector SOPs
Client/colleague Interactions
Provide a full reception service for staff and clients
Branch Manager Support
Develop and maintain a courteous and professional relationship with clients.
Handle customer complaints and ensure response is given within the decided timeframe.
Guide technicians to acquire a thorough comprehension of client’s needs, mistakes and misunderstanding to be eliminated
Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch
Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance & Breakage report)
Assist Branch Manager at staff meetings, or conduct meetings in absence of the Branch Manager
Assist the Branch Manager to maintain stock level and inventory.
Assist in cost control measures
Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed
Ensure uniform code is maintained
Assist in selecting staff for core value staff recognition programs by internal monitoring
Assist in compiling requests of leave from employees
Assist in checking the compliance of requirements from Legal authorities
Assist in the management of Schedules of employees in the branch
Assist in assigning duties to technicians
Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed.
Assume total responsibility for the smooth running of the Branch in the absence of Branch Manager.
EDUCATION
High school or equivalent
Vocational training certificate
Skills
Passionate about customer service
Able to speak and write English
Good communication and people skills, including good listening skills
Time management skills
Ability to handle pressure and stress
Good Work Habits and discipline
Attention to Detail
Good team player but can work independently
Excellent Personal Grooming
Computer literate (word & excel)
Able to operate POS
Ability to handle pressure and stress
Multi-tasking
Good phone skills
Customer service knowledge
Solid services & products knowledge
Experience
Min. 3 years’ experience working as a front office leader in a salon, spa or similar business
Min Experience
3 Years
Salary
AED 6500
Temp/Perm::
Permanent
Location :
Dubai
Posted Date
July 29, 2022
Company Benefits
Excellent benefits
Opportunities to grow
Advantageous package
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