Technology Team Lead

Reporting to the Program Manager, Enterprise Commons (EC) Centre of Excellence, the Technical Team Lead leverages their considerable SAP Basis experience to provide technical oversight and direction at the enterprise level, and across functional streams.

The Team Lead is responsible for the overall management of the SAP solutions (cloud and on-prem), including technical support, security and developing long-range planning activities; create operational and tactical plans; monitor and manage work plans ensuring service delivery meets standards, budgets, and deadlines. This position acts as the Subject Matter Expert in the development and delivery of several technologies (SAP Basis, Abap, Fiori, etc.) and provides Subject Matter Expertise and operational leadership for large systems designs or enhancements that involve high risk, complex initiatives which tend to result in significant organizational change, have high strategic value and visibility to the organization, and external stakeholders. The team lead is critical to leading and providing oversight and control to operational and maintenance planning and service coordination activities.

This is a team supervisory position that is expected to provide recommendations into the EC Centre of Excellence (who will set the strategic direction for the program) and lead a team of highly skilled technical staff, ranging from Basis Administrators, SAP Security Analysts, and SAP Abap and Fiori developers. The Team Lead will solve problems; conduct proper oversight of resources, including time, overtime and on-call approvals, provide team’s attendance and performance management; create a safe, healthy and respectful work environment; grow talent, mentor and coach staff. The role is responsible for maintaining critical communication channels between leadership team and staff; conducting necessary conversations; making sound decisions; ensuring an understanding of policies, procedures, and frameworks that are of importance to the City of Edmonton.

Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way. With a focus on the City of Edmonton’s Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, you will:

Subject Matter Expertise:

• Provides SAP Basis and Abap SME and operational/implementation support for large and highly complex solution delivery; defines the risk of deployment
• Provides organisational leadership and guidelines to promote the development and full utilization of specialist knowledge in the organisation
• Provides detailed understanding, and maintains ongoing awareness of the emerging technologies and industry trends and their applicability to the work environment
• Resolves or coordinates service deficiencies and escalated service failures or complex problems that span across technology layers
• Provides leadership and expertise to enable the correct application of operational procedures within the EC Centre of Excellence
• Fosters and ensures adoption of an enterprise approach to the City of Edmonton’s Enterprise Commons environment, ensuring that enterprise impacts are understood before changes/enhancements are approved for deployment

Planning:

• Perform comprehensive systems planning activities for the unit/team, including operational plans and procedures, roadmaps and establishing operational parameters
• Plan, manage and coordinate implementation and maintenance activities, responsible for prioritizing and delegating work unit/team activities, planning the timing of activities, monitoring progress, scheduling acquisition of technology and resources and ensure quality assurance activities are performed
• Provide advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards
• Evaluate and select appropriate methods and tools in line with City policies and standards
• Manage the implementation of methods and tools at program, project and team level including tool selection / tailoring in line with City standards
• Manage reviews of the benefits and value of methods and tools. Identifies and recommends improvements
• Contribute to organisational policies, standards and guidelines for methods and tools

Team/Unit Management:

• Perform problem-solving; conduct oversight of resource allocation, time and on-call work assignments and perform attendance and performance management of the team/unit
• Create a safe, healthy and respectful work environment; grow talent and mentor/coach team members
• Maintain critical communication channels between the leadership team and staff, conduct necessary conversations, make sound decisions, ensure an understanding of policies, procedures and frameworks that are of importance to the City of Edmonton
• Identify and manage the resources needed for the planning, development and delivery of specified technology systems and services
• Engage with and influence senior level stakeholders and project teams through change management processes
• Plan and manage the implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services
• Align the contribution of systems and services to clearly stated business and financial goals and performance targets
• Monitor performance and take corrective action where necessary and in line with City policies and our Collective Bargaining Agreement
• Develop new methods and organizational capabilities (including automation) for your team

Qualifications :

• Degree in Computer Science or Management with a technical minor and a minimum of 6 years of relevant experience including SAP Basis and Abap administration, OR;
• Post secondary diploma in a related discipline and a minimum of 7 years of relevant experience including SAP Basis and Abap administration
• Technical experience in a computing environment similar to the City of Edmonton such as:
  • Complex and highly diverse data, application and technology environments
  • Hybrid environment of cloud and on-premise data, application, and technologies
• Expertise in SAP Basis, Abap, SolMan and IAG are required, with demonstrated troubleshooting and technical diagnostic skills
• Expertise in IT Service Management, including Change, Incident, Problem management, among others
• Demonstrated expertise in application lifecycle methodologies and applications service delivery
• Proven leadership, project management and client management
• Able to set priorities, deal with stakeholders at many business levels, l and staff issues and identify/manager risk
• Demonstrated ability to bridge the gap between corporate/business goals and technical deliverables and related strategies
• Ability to promote compliance with relevant legislation and the need to services, products and working practices to provide equal access and equal opportunity to people with diverse abilities
• Completion of Aspiring Supervisors program is an asset
• Understands and communicates industry developments, and the role and impact of technology in the employing organization
• Ability to absorb complex information;
• Takes the initiative to keep both own and colleagues’ skills up to date;
• Manages and mitigates risks;
• Experience in a leading role in promoting security throughout own area of responsibilities and collectively in the organizations
• Excellent communication, organizational, problem resolution, and interpersonal skills with a strong focus on customer service
• Ability to manage priorities and workloads, balancing both team and individual responsibilities Excellent Analytical & Problem-Solving skills
• Demonstrated ability to evaluate complex business process alternatives & translate those processes in a system design with consideration for cost to build & support, audit requirements
• Embrace the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, and foster an environment that encourages others to do the same
• Applicants may be tested

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected]

COVID 19 Notice: The City of Edmonton has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.

For more information, please refer to our COVID-19 Vaccination Policy (bit.ly/3lKwb6j) and COVID-19 Vaccination Procedure (bit.ly/39BICMt).

Up to one (1) permanent full-time position

Hours of Work: 40.0 hours per week The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

Salary: $49.699 – $63.345 (Hourly); $103,768.25 – $132,263.42 (Annually)

Talent Acquisition Consultant: KM/BV

    Classification Title :   Application & InfraAnalyst III Posting Date :   Mar 2, 2022 Closing Date :   Mar 16, 2022 11:59:00 PM (MDT) Number of Openings (up to) :   1   –   Permanent   Full-time Union :   CSU 52 Department :   Corporate Procurement and Supply Services Work Location(s) :   Century Place, 7th Floor, 9803 – 102A Avenue       Edmonton   T5J 3A3