Technical Success Manager – Dubai

Your future starts here!As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let s cut to the chase: we are in search of Technical Account Managers to support and advise our valued customers on the use of the OutSystems Low-Code Development Platform.Job summaryOutSystems is looking for a Technical Success Manager. In this role, you will serve as the OutSystems trusted adviser in all technical aspects to a number of our strategic customers, providing personalized and proactive guidance, ensuring they realize the full value from OutSystems products and solutions across the global enterprise.As a Technical Success Manager, you will successfully balance strong trust relationships with customers by gaining an understanding of their IT infrastructure, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will need to become (if you aren t already one) an OutSystems expert so that you can assist our customer’s development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. You will also interface with multiple teams inside our company – Technical Support, R&D, Sales, and Professional Services – so that you will be an advocate for our customers’ main challenges and needs.Primary job responsibilities:���Design technical adoption plans to ensure sustained growth in technology proficiency;���Perform technical reviews and share knowledge to identify and prevent potential issues;���Understand your customers’ technical infrastructures, hardware, and offerings;���Provide excellent customer support regarding their OutSystems use;���Catalog, categorize and share common customer issues with other OutSystems teams;���Serve as a customer advocate within OutSystems;���Deliver key OutSystems product road map updates and assist customers with upgrades;���Visit customers regularly as needed to provide an exceptional customer service experience.Required skills:���3+ years Mobile and/or Web application development, administration, or architecture experience;���Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools;���OutSystems development and administration experience is strongly preferred;���Experience working in professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization;���Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support;���Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.;���Written and verbal communication skills in English;���Ability to travel;���Ability to explain complex information to customers clearly and concisely.Degrees &/or Certifications:���Bachelor’s degree in a science or technical field, engineering, or computer science is a plus.Location(s):���Dubai.Working at OutSystemsWe don t have many rules, but we have a lot of common sense. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture has landed us in the top six Forbes Best Cloud Computing Companies and CEOs To Work For four years running.���Disrupting the status quo is in our DNA. In fact, it s why our company exists���We ask why a lot. It helps us connect our individual work to the bigger picture, and sometimes even uncover a better way���Our offices are great places to be but will never be the stuff of future tech mockumentaries. We re much more down-to-earth than thatAbout OutSystemsOur software platform is revolutionizing how organizations build and deliver business-transforming applications. OutSystems is one of the fastest growing B2B software companies in the world, with a base in Lisbon, Portugal, international locations in Atlanta, Boston, London, Amsterdam, Frankfurt, Dubai, Frankfurt, Tokyo, Sydney, Kuala Lumpur and Singapore, and customers in more than 52 countries.���Recognized as a leader in our market by top analyst firms like Forrester and Gartner���Winner of multiple industry awards, including the prestigious CODiE award���Loved by customers who have voted us the best low-code software platform (Gartner Peer Reviews, TrustRadius, and G2 Crowd)