Technical Service Specialist – Monogastrics

New Year – New Opportunity!

Are you an accomplished, conscientious change agent with equal parts passion and purpose?

Are you a collaborative, communicative achiever driven to activate and inspire our business’s strategic big-picture vision and tactical bottom line?

We have a unique opportunity for a dynamic, creative Technical Service Specialist Monogastric To ensure the success of our growing teams through training, technical support, and much more!

From providing our sales teams and distributors with technical training on issues and solutions for poultry and swine production, to collaborating with other departments on new research and product development projects on these species, you’ll own and execute a variety of critical strategic technical and training initiatives essential to our continued success. If you have a M.Sc., Ph.D., or DVM and are enthusiastic, deliberate, and business-savvy, take this opportunity to craft a career you love while impacting others through leadership, training, and development.

Intrigued? Please see the details below to learn more.

CORE ATTRIBUTES

What You Bring To The Table

To successfully execute the role of Technical Service Specialist Monogastric, the following professional attributes are assumed:

• Communicator
• Superb communication skills, both written and oral
• Detail-driven
• Command of both the minute details and the big picture vision
• You cross your “t’s”, dot your “i’s”, and never miss a deadline
• Strategy-focused
• Results-driven and problem-solving skills anticipating the next steps, and staying ahead of the curve
• You are the go-to trainer for the Sales, Regulatory, Marketing, and R&D teams
• Analytical Learner
• Research-driven, and continually discovering business insights to share with the team
• Ability to dig deeper to understand better what is needed
• A love of learning and always looking to make things better
• Collaborator
• A trusted partner to leadership, vendors, distributors, and subordinates
• Leader
• A natural leader, mentor, and teacher
• Visionary
• Deep understanding of the current strategy and its required direction for future growth and success

Job Duties

What You Can Expect Day-to-Day

Responsibilities

Planning and performing all training and technical support for North America on our poultry and swine solutions, you’ll report to the Technical Services Manager and own the following core job responsibilities

Manage the technical team and sales services

Core Responsibility

• Visits to distributors and field customers to provide support to sales and distribution teams
• Works as part of the team to when product performance and complaints arise by clarifying customers concerns, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Implements and provide pertinent technical training on issues and solutions to our teams and distributors while following the resulting improvements
• Shares sales information to support both technical and sales team
• Participates in trade shows, conferences, and other business development activities to meet strategic objectives (identifies relevant information collected) and promote our technical solutions (2nd line arsenal)

Market intelligence and ASC (Applied Scientific Curiosity)

• Researches opportunities and strategic market development trends
• Gathers information from the field (customers) and market trends to offer ideas for the development of new products
• Collaborates with the ASC department to develop new research and product development projects
• Standardizes new test protocols with ASC and field consultants
• Supervises and centralizes field trials for products
• Creates, maintains, and optimizes strategic relationships with the various partners of the company (customers, suppliers, and others)

Marketing

• Centralizes and analyzes competitive products (positioning, strengths, weaknesses, and substitution) to ensure top positioning of Jefo products, with the support of the Product Management team
• Provides technical content for marketing materials and or to serve as a sounding board for an idea.
• Defines and centralizes the positioning, sales tools, and solutions and approval by management
• Supports the marketing team in developing marketing tools for technical accuracy and launching new solutions.
• Writes and updates marketing literature (PowerPoint presentations, research reports or field trials, and others) in collaboration with the Director of Technical Sales Service (Field Trials), ASC (Research Reports), and the Marketing team.

Qualifications

What it Takes

We are looking for a skilled and professional Technical Service Specialist who wants to grow with us.

• 5+ years of relevant experience
• Advanced degree (Sc., Ph.D. or DVM)
• A genuine passion for training and technically supporting various departments
• Knowledge of nutrition and animal physiology (poultry and swine)
• Ability to travel as necessary
• Open to a flexible schedule
• Strong English written and oral communication skills
• Intermediate user of Microsoft Office
• Detail-oriented and deadline-driven, ability to manage time and budgets
• Quality and accuracy of documentation
• Superb interpersonal skills and ability to respect existing procedures
• Ability to conduct research and create reports or presentations
• Strong time management skills and ability to work autonomously with little supervision

Preferred

• Farm and animal feed industry experience – extensive animal production experience
• Ration Formulation
• Bilingual (knowledge of French or Spanish) is a great asset.

Our Company

Our Commitment to You

We are committed to your success.

Since 1982, Jefo designs solutions to meet the needs of the animal industry, with a forerunner vision. Backed-up by our applied scientific curiosity, our passionate and creative team of animal scientists, veterinarians, and Ph.Ds., bring real-life solutions to the table.

By closely monitoring our customers’ challenges and results, our team is continuously improving the efficiency and reliability of our solutions to redefine the boundaries of animal nutrition.

In the ’80s, Jefo introduced the Jefo Matrix Technology, a groundbreaking protective technology that maximizes the efficiency of feed ingredients, which is now essential for today’s peak animal nutrition.

Revolutionary technology is always something more than what it was intended for. For us, it was the source of new inspiration and ideas that lies behind the high performance of our current solutions. Perhaps, more undiscovered nutrient associations might allow impressive findings, better performances, and more sustainable agriculture.

The constant desire to be ahead of one’s time is something that comes from within. It is that spirit that animates our company and enables us to sustain our commitment: Life made easier.

We are excited about the new solutions that will emerge from our research and innovation department, as they will continue to redefine the boundaries of animal nutrition.

Our Vision

A healthier circle of life on a more sustainable planet.

Our Mission

To envision, develop and share the next era of precision nutrition.

Our Values

AGILITY

No matter how fast things move, we adapt, manage and take charge.

ENGAGEMENT

We are enthusiastic and take individual responsibility for all we do.

INGENUITY

We are smart, we know the realities, and we find clever solutions.

COLLABORATION

Teamwork is at the heart of everything we stand for and believe.

CONVIVIALITY

Friendliness is in our DNA, so we’re easy to work with.

Being at the forefront of market demands is not the result of chance but the consequence of careful observation of trends on a global scale, of the desire to really know one’s clients, and to respond to their needs. Responding to and even anticipating their needs is a direct result of Innovation and Development, which are at the basis of Jefo’s commitment to its clientele.

We offer team members a comprehensive benefits package and a collaborative and rewarding environment. If you are a purpose-driven, dedicated professional looking to have a lasting impact on the teams you serve – Let’s start a conversation. Apply today.

Jefo is an equal opportunity employer.