MSI Reproductive Choices UK
If you are looking for a diverse and fast-paced role where you can make a real difference in people’s lives, apply now to join our team as a Team Manager.
Contract type: Permanent, 37.5 hours. Hours between 8am-4pm.
Salary: £30,599.69 – £34,424.65 (dependant on experience)
The successful candidate will be required to attend the Bristol Contact Centre for a minimum of 4 weeks for training.
About the Role
Join our Contact Centre as a Team Manager, reporting directly to the Operational Management Team. We are seeking a passionate leader who can guide and inspire our team of Client Care Coordinators to provide an outstanding and reliable service.
As a Team Manager, you will lead by example in delivering an exceptional service playing a crucial role in ensuring that our clients receive the highest level of care and support throughout their treatment journey. This position is both challenging and rewarding, requiring a confident and experienced individual with exceptional communication and leadership skills
We offer a supportive and collaborative work environment that values your expertise and dedication. To be successful in this role, it is essential that you have at least 2 years’ experience as a Contact Centre Team Manager.
Responsibilities:
- Resolve Complaints: As the Team Manager, you will be responsible for addressing and resolving any complaints that arise from our clients. Your empathetic and proactive approach will ensure that client concerns are addressed promptly and effectively.
- Line Management: You will provide strong leadership and line management to our team of Client Care Coordinators. This includes overseeing their performance, setting clear objectives, conducting regular performance evaluations, and providing guidance and support as needed.
- Team Leadership and Motivation: Lead by example and inspire your team to deliver an exceptional service. Create a positive and motivating work environment where each team member can thrive. Encourage collaboration, celebrate achievements, and provide guidance when challenges arise.
- Feedback and Development: You will provide constructive feedback to colleagues, helping them to grow and improve their skills. Your guidance will be instrumental in fostering a culture of continuous learning and development within the team.
For more information about the role, please view the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Team-Manager.pdf
About Our Benefits Package
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
Wellbeing
- Enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday
- Access to Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- We celebrate our colleagues through our national Employee Recognition Programme
Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you’re considered for this role?
To apply for this job please visit ars2.equest.com.