Team Leader – Cambridge

Imagine working in Aladdin’s Cave, this is the feel that Hobbycraft offers in our stores!

There’s no bigger or better place for craft supplies, in a market place traditionally serviced by small specialist shops, we cater for more than 250 activities and stocks over 30,000 different products all under one roof!

We aim to make things simple for our customers and colleagues, embrace new ideas and we all work as a team in order to deliver great results. If you delight putting a smile on customer’s face and have a passion for craft, then Hobbycraft is the place for you.

Job Purpose

Reporting into the Territory Manager, You will be responsible for supporting the Management Team to ensure the profitable and efficient operation of the store. You will have excellent communication skills as well as being a good team worker and will enjoy dealing with customers and assisting your colleagues.

You will be adaptable and be able to react to change in a positive manner.

Key Skills

As a Team Leader, you will ensure the smooth running of the shop, and maintaining the shop standards by:

Operating the till and accurately handling cash, credit/debit cards and gift cards transactions

Overseeing operation including merchandising, goods in, warehouse operations and duty management

Supporting and coaching our new colleagues

Co-ordinating the workload of Colleagues

Answering customer enquiries in a polite manner

Ensuring that any issues concerning customer care are reported to the Territory Manager

Ensuring that all Health & Safety procedures are effectively carried out and reporting any concerns to the Territory Manager

You must be passionate about craft and be able to demonstrate at least one craft to high standard!

A minimum of 1 years previous retail experience is essential (managerial or supervisory roles will be advantageous)

Hours: The role is full time covering 37.5 hours per week including weekend. As a Team Leader you may be required to work additional hours from time to time in order to meet the business trading needs.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.