Systems Support Consultant

Join the Close Brothers Product team where you will facilitate the technical support for our clients and internal IDeal/CloseNet users. Working as part of the Product team, our ideal team member will have good PC and technical skill with excellent interpersonal skills.

Responsibilities

Overseeing the running of the platform helpdesks

Complete remote installs, reinstalls and extractor maintenance

Ensure that all client queries are reviewed and resolved (whenever possible) within 24 hours

Provide testing and UAT testing support

Helping with supplier management issue, actively managing any issues escalated

We Would Love To Hear From You If

You have experience in a similar role

You are an analytical thinker with good attention to detail

You are enthusiastic and self-motivated

You are a good team player as well as the ability to work on your own

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

Are ABFA Qualification to at least Foundation level

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.