Executive Business Partner and Team Administrator, CNIB Guide Dogs

The Executive Business Partner and Team Administrator, CNIB Guide Dogs will provide confidential administrative support to the President, CNIB Guide Dogs. The successful incumbent will be required to maintain a high level of organization, demonstrate focus and motivation, and poses a superior level of initiative, accuracy, confidentiality, sound judgement and diplomacy in dealing with a multitude of constituents, including the general public, clients, staff, and volunteers at all levels of the organization. They will also be responsible for ensuring organizational effectiveness by coordinating regional and national and operational activities.

Your impact at CNIB

• Provide Executive Assistant support to the President, CNIB Guide Dogs which includes but is not limited to expenses, schedule management, report and presentation preparation, minute taking, and ad hoc duties as required.
• Provides administrative support to the entire CNIB Guide Dogs team which includes but is not limited to data entry, maintaining accurate and up-to-date records of all dogs, clients, volunteers, and service providers/suppliers within the program using the Salesforce Dog Tracker and Client Tracker and other software, and report and presentation creation and dissemination.
• Composes internal and external correspondence as required for the department with knowledge of CNIB communication media protocol for alternate format materials.
• Serves as a point of contact for all staff, clients, and volunteers in the program, in an exceptional manner with the highest level of customer service as the priority. This includes in person contact, telephone, or electronic communications.
• Schedules appointments and meetings, coordinates travel arrangements and book appropriate facilities for departmental meetings, committee meetings and senior division staff.
• Liaises with the Director, Operations and Business Development and division Executive Directors to coordinate national and divisional initiatives and projects.

Requirements

Who you are:

• Ability to provide solutions to routine questions and complicated problems using creative and timely problem-solving skills.
• The ability to function with limited supervision when required.
• Maintains a positive attitude focused on total company success.
• Takes initiative to keep ahead of tasks and abreast of various policies and procedures etc. as they relate to the position.
• Facilitates and enhances team efforts on a professional level and share specialized knowledge, sources, experience, concepts, and skills.

We want to hear from you if you have:

• Administrative Assistant Certificate or equivalency.
• Minimum 5 years’ experience in an administrative role.
• Experience working with Boards and leadership volunteers.
• Excellent interpersonal and diplomacy skills.
• Strong attention to detail and ability to multi-task in an organized manner.
• Excellent written and oral communication, bilingual (English/French) considered and asset.
• Advance minute-taking skills and good knowledge of meeting protocols.
• Excellent word processing and Microsoft Office Suite skills.
• Excellent computer proficiency.
• Demonstrate mature and sensitive nature when dealing with people who are blind or partially sighted.
• Creative, flexible, initiative, self-starter. Ability to handle large volume of work. Positive attitude focused on total organizational success and commitment to maintaining confidentiality.
• Willingness to work flexible hours.
• Able to work independently and within a team environment.
• Light lifting may be required (20lbs).
• Need to be comfortable working around large breed dogs.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits

CNIB is committed to creating and fostering an inclusive culture and welcomes applications from diverse candidates, including but not limited to Indigenous peoples, women, candidates with disabilities, and candidates of colour. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. We’re excited to review your application!