Summer Intern (Education Lending Operations)

Job Description

YOUR LIFE’S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.

What’s Important To You Is Important To Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Forbes® America’s Best Employers
• Newsweek Top 100 Most Loved Workplaces
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT

Basic Purpose

Education Lending Operations works to approve and deny loan request, make member calls and respond to members via eMessages etc. This Summer Intern will use their experience taking/placing member calls to gain member insight and understand where we can make improvements in our day-to-day process.

• A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the “Attach Cover Letter” button during your application.

Responsibilities

• Assist and collaborate with various levels of staff to accomplish tasks/assignments
• Maintain professionalism in all interactions, placing member service as priority
• Provide direct member service in high volume situations
• Maintain detailed contact history information on each member interaction and actions

take on an account

• Respond to member inquiries received from various communication channels such as inbound

calls, faxes, letters, and online communications

• Establish member records for non-member applicants
• Develop and recommend enhancements to improve operational processes and procedures based

on experience over the summer

• Perform other duties as assigned

Qualifications

• Must be pursuing an undergraduate or higher degree from an accredited college/university
• Ability to work independently and in a team environment
• Ability to quickly adapt to change
• High proficiency in the use of technology
• Effective Organizational, planning and time management skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Ability to manage multiple priorities independently and/or in a team environment to

achieve business objectives

• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill following, interpreting and applying relevant data/instructions to

guidelines, procedures, practices and regulations

• Effective verbal and written communication skills

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: 5550 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee’s leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $15.00 – $30.10 hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Within this range, pay will be determined based on factors such as individual qualifications, location, and market position.

Posting End Date: 12/31/22

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocols

All employees are expected to follow our COVID-19 safety protocols.

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.