Software Engineer (NLP), Ukraine Response

Contract length: 6 months with possible renewal, funding contingent

Hours: 50%

Location: Flexible; home-based (working hours UTC ±3 )

Travel: Minimal

Reporting to: Product Manager – Ukraine Response

Salary range: $3,800-4,200 (FTE)

Application deadline: July 21, 2022*

*Due to the urgency of this vacancy, screening and interviews will commence immediately and the candidate can be selected at any stage before the closing date.

CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

• an innovative work environment with a diverse and passionate team,
• 20 days of annual leave and 10 days of floating holidays,
• the flexibility of home-based/remote work,
• accommodation and per diems when on deployment.

The role

In this role, you will join the growing CLEAR Global tech team to work on various projects requiring language technology such as voice or text enabled chatbots, machine translation and automatic speech recognition (ASR). The core of the role will be on maintaining the Natural Language Understanding (NLU) components and building applications using NLU pipelines, system integration and APIs

Responsibilities include (with mentorship and guidance from the CLEAR team):

• Ensure that we have the right NLU pipeline for initial use case
• Provide support for the multilingual assistant, and advise on deployment architecture needed
• Support and improve automatic build process
• Set up automated testing (NLU and dialogue performance) and ensure efficient regression testing
• Help on-board local content teams (communicate around appropriate format and design for the technology) and sustain collaboration throughout the project

These responsibilities are approximate and may change over time.

Requirements

You should be enthusiastic about the importance of increasing access to knowledge through language. The right candidate is an energetic team player, flexible and dynamic in approach, who agrees with CLEAR’s basic beliefs and values and who can work remotely with team members based throughout the world.

• Degree in computer science
• Masters with specialization in machine learning and NLP preferred
• Practical machine learning experience with a good understanding of its underlying processes
• Experience with handling language data (text and speech) a plus
• Solid programming skills in Python, other programming languages a plus
• Experience with virtual assistant development a plus (preference with Rasa)
• Experience working with a variety of languages (ie. not only English and including languages using non-Latin writing systems) a plus
• Excellent working knowledge of written and spoken English
• Proactive and collaborative approach to working in a team

Background

This role would focus on building solutions for the Ukrainian response team.

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 80,000 community members translate millions of words of life-saving and life-changing information a year.

Core Values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the nonprofit sector.
• Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
• Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.