The Brooke Hospital for Animals
Main Responsibilities
Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. With a new global strategy and ambitious plans for growth, the Service Desk Officer will be a key player in supporting our teams in achieving these goals.
We are looking for an enthusiastic Service Desk Officer with a can-do attitude to join our team. The ideal candidate will be confident in working with users at all levels and be committed to quality and continuous improvement. We are looking for a team player who would bring focus, pace and structure to solving IT related problems.
Who are we looking for and what’s the main purpose of the role?
The service Desk Officer is the front line of IT Operations to the great teams at Brooke in our head office in London and around the globe. They are responsible for providing friendly and timely 1st line technical support for all Brooke’s teams relating to any technology-based application, hardware, network issues and peripherals.
Skills and Experience required
This will include acting as a first point of contact, troubleshooting and supporting IT hardware, software and systems for on-site and remote employees. You will categorise and assign incidents, problems and requests raised in the Service Desk. Proactively managing ticket updates you will own the ticket lifecycle through to resolution. You will be responsible for the IT on-boarding processes of user account creation, hardware procurement and the curation of IT documentation. You will also maintain our asset register with up to date information and tracking movement of assets.
Closing Date: 31 August 2022
Interview date to be confirmed