Service Coordinator

Service Coordinator – Health and Local Crisis Response
Location: Royal Berkshire Hospital, London Road, Reading, Berkshire, RG1 5AN
Contract: Permanent
Hours: 21 Hours per week between 1000-1500 Monday-Saturday (working days to be agreed).

Salary: £22,781 per annum pro-rota

We’ve got an opportunity…

The British Red Cross are looking for an enthusiastic and proactive individual to join our Health and Local Crisis Response team as a Service Coordinator. This exciting position is for someone who has excellent interpersonal and communication skills and can lead and motivate people.

Working as a Service Coordinator will be responsible for building strong positive relationships and liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals. You will be evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers, monitoring the service delivery, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging, and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly.

A Full UK Driving Licence holder is required for this role and have access to own vehicle.

Say hello to the team…

The Health and Local Crisis Response team supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency, maintaining an extensive network of external relationships across health, social care, and emergency services.

To be successful in this position you should be the following:

Educated to GCSE level (or equivalent by experience).
IT literate.
Understanding of how to improve service quality for the benefit of users.
Willingness to work flexible hours.
Ability to deal with queries in a diplomatic, professional, and confidential manner.
Understanding of how to improve service quality for the benefit of users.
Willingness to work flexible hours.
Full UK Driving Licence and access to a vehicle.

The closing date for the role is 11.59pm on Wednesday 31st May 2023 with interviews to follow.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

Should you have any questions on this role please email us at quoting vacancy ID 7530

A full person specification and job description is available as a download in the “Role Profile / Job Description” link.

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

We offer a wide range of staff benefits, these include:

36 days holiday (including Bank Holidays).
Option to buy an extra 5 days annual leave.
Up to 6% contributory pension.
Flexible working policy.