Service Coordinator

British Red Cross

Service Coordinator – Health and Local Crisis Response – North Cumbria
Location: British Red Cross Mobility Aids Service, Unit 1A, Business Park, Port Rd, Carlisle, Cumbria, CA2 7AF
Contract: Fixed Term to July 2024
Hours: 35 per week (Monday to Friday 9am-5pm)
Salary: £23,745 per annum

We’ve got an opportunity…

The British Red Cross are looking for an enthusiastic and proactive individual to join our Health and Local Crisis Response Team as a Service Co-ordinator. This exciting position is for someone who has excellent interpersonal and communication skills and can lead and motivate people.

Working as a Service Co-ordinator will be responsible for building strong positive relationships and liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patien t referrals. You will be evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers, monitoring the service delivery, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly.

Say hello to the team…

The Health and Local Crisis Response Team supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency, maintaining an extensive network of external relationships across health, social care, and emergency services.

To be successful in this position you should be the following:

• Educated to GCSE level (or equivalent by experience).
• IT literate.
• Understanding of how to improve service quality for the benefit of users.
• Full driving licence holder and able to drive a manual vehicle.
• Willingness to work flexible hours.
• Ability to deal with queries in a diplomatic, professional and confidential manner.
• Understanding of how to improve service quality for the benefit of users.
• Willingness to work flexible hours.
The role will require travel throughout the North Cumbria area.

The closing date for the role is 23.59 hours on 8th June 2023 with interviews expected shortly afterwards.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

Should you have any questions on this role please email us at quoting vacancy ID 7626

A full person specification and job description is available as a download in the “Role Profile / Job Description” link.

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

We offer a wide range of staff benefits, these include:
• 36 days holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy

Connecting human kindness with human crisis

How to apply

https://www.aplitrak.com/?adid=c3RlcGhlbmJ1cnQuMzIzNzAuMzgzMEByZWRjcm9zc3VrLmFwbGl0cmFrLmNvbQ


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