SERVICE ADVISOR | Babil

DescriptionRight Job is looking to hire a Service Advisor in Karbala for a leading Automotive Group in Iraq.Responsibilities��� Working knowledge and experience of automotive products, repairs, and parts��� Secondary education in the automotive field or equivalent work experience��� Strong communication skills and the ability to translate customer needs to workable technician orders��� Basic knowledge of computer programs including word processing and database tools��� Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly��� Exceptional customer service skills based on experience��� Continuing education and knowledge acquisition on the function and repair of newer vehicles��� Basic mathematics skills to prepare and process bills and customer payment��� Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledgeRequirements��� Minimum 3 years��� experience in related field.��� Reading and writing proficiency in Arabic and English.��� Greet customers and offer excellent customer service from intake to release of their vehicles��� Determine and diagnose car issues based on customer description and vehicle condition��� Translate customer-reported problems to actionable work orders for technicians to complete��� Order necessary parts from suppliers and double-check that they are delivered to technicians��� Ensure that automotive work provided to customers meets company quality standards��� Invoice and collect payment from customers for services rendered��� Handle and resolve customer complaints regarding services��� Maintain customer records and enter data into computer databases.SkillsAttention to detailInterpersonal skillsProblem solving and decision makingAbility to communicate well with customers and colleagues across different departments, both face-to-face and via emailMotivated and able to motivate othersLeadership and ability to delegateAbility to work under pressure