Senior Program Assistant

CTG Overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of Position

• Established in 1951, our client is the leading inter governmental organization in the field of migration & works closely with governmental, intergovernmental & non governmental partners. they are dedicated to promoting humane & orderly migration for the benefit of all & they do so by providing services & advice to governments & migrants.
• Our client is the coordinating agency on the regional & country level Migrant Response Plan (MRP) which stands as a comprehensive framework aimed at supporting migrants bi directionally traveling the Horn of Africa & Yemen. The MRP focuses, mainly, on the delivery of humanitarian & protection assistance to migrant population, returnees & host communities along the eastern route but also the provision of community stabilization & capacity building to vulnerable migrant returnees & local authorities respectively. As part of MRP interventions, our client closely works with Migration Response Centers (MRCs) & relevant authorities & partners to respond to immediate needs of migrants stranded in transit locations Somalia.
• Under the overall supervision of the Deputy Chief of Mission & the direct supervision of the Program Manager Migrant Protection Assistant, the Senior Program Assistant will contribute to the implementation of Migrant Response Plan (MRP) & Migrant Protection, Return & Reintegration (MPRR) within the wider scope of interventions including but not limited to provision of protection assistance to migrants through MRCs, arrangements of return & pre departure support, capacity building of local authorities on the protection of migrants etc.

Role Objectives

• Assist the Head of Sub Office & MPA team in setting up reintegration procedures, forms & database for the returning migrants.
• Conduct interviews to verify family & clan links with applicant’s contacts (including clan leaders, identified family or clan members) & carry out Best Interest Procedures (BIPs) for UMCs & vulnerable groups prior to return.
• Coordinate with the Ethiopian Community Center (ECC) & Ethiopian consulate to carry out screening & travel document issuance.
• Arrange Assisted Voluntary Return (AVR) movements from Bossaso to Ethiopia & other destinations.
• Provide administrative, logistical & financial support needed for the post arrival & reception assistance of returning migrants through provision of Onward Transportation Assistance (OTA) to the returnees’ final destination.
• Act as operational escort for returnees / migrants in need of support to reach final destinations.
• Provide counseling to returnees, early identification of special needs such as protections & health gaps & concerns & ensure effective referrals for specialized assistance in Puntland state of Somalia.
• Assist returnees in planning & implementing their preferred reintegration schemes, facilitate the procurement & delivery of reintegration support packages, support in planning payments to service providers & vendors.
• Support in the collection, entry (digitizing & encoding into a database), verifying accuracy & cleanliness of data & preparing AVRR data for further processing, analysis & reporting.
• If needs arise, support in liaising with the relevant government authorities for the establishment & effective running of mechanisms, coordination & implementation of referral networks & assistance to ensure sustainable reintegration of returnees & support to host communities.
• Provide periodic & event reports of migration management related activities, joint trips & internal & external missions in Bossaso & locations in Puntland.
• Liaise with actors & partners on the ground to carry out Best Interest Determination (BID), joint assessments, screening missions on mixed flows prior to assistance & return.
• Contribute to development of project workplans, reporting & quality assurance of MPA programs providing protection support to migrants & capacity building to frontline authorities including MRC, Mixed Migration Task Force (MMTF), border committees etc.
• Perform any other duties as may be assigned.

Project Reporting

• This role will work under the overall supervision of the Deputy Chief of Mission & the direct supervision of the Program Manager Migrant Protection Assistant.

Key Competencies

• Bachelor’s degree in community development or social work a combination of relevant education from an accredited academic institution with 4 years of relevant professional experience or high school degree / certificate in the same field from an accredited academic institution with 6 years of professional experience.
• Proven ability to establish & maintain strong working relations with relevant government & non governmental counterparts, international organizations, civil society or private sector entities.
• Experience in the area of migration, refugees & reintegration of migrants & victims of trafficking preferably in Somalia.
• Experience in working in an international, local or associated organization.
• Knowledge of project & case management (with children, migration groups etc.).
• Knowledge in migration issues in Somalia & in Puntland in specific.
• Knowledge of reintegration & referral pathways in transit areas including Puntland.
• Knowledge in office package (Word, Excel, PPT etc.).
• For all applicants, fluency in English & Somali is required (oral & written).
• Working knowledge of regional languages is an advantage.
• Respects & promotes individual & cultural differences. Encourages diversity & inclusion.
• Maintains high ethical standards & acts in a manner consistent with organizational principles / rules & standards of conduct.
• Demonstrates ability to work in a composed, competent & committed manner & exercises careful judgment in meeting day to day challenges.
• Demonstrates willingness to take a stand on issues of importance.
• Shows compassion for others, makes people feel safe, respected & fairly treated.
• Develops & promotes effective collaboration within & across units to achieve shared goals & optimize results.
• Produces & delivers quality results in a service oriented & timely manner. Is action oriented & committed to achieving agreed outcomes.
• Continuously seeks to learn, share knowledge & innovate.
• Takes ownership for achieving the organization’s priorities & assumes responsibility for own actions & delegated work.
• Encourages & contributes to clear & open communication. Explains complex matters in an informative, inspiring & motivational way.
• Provides a clear sense of direction, leads by example & demonstrates the ability to carry out the organization’s vision. Assists others to realize & develop their leadership & professional potential.
• Creates an enabling environment where staff can contribute their best & develop their potential.
• Promotes shared values & creates an atmosphere of trust & honesty.
• Works strategically to realize the organization’s goals & communicates a clear strategic direction.
• Leads with humility & shows openness to acknowledging own shortcomings.

Team Management

• This role has no team management responsibility.

Further Information

• Qualified female candidates are encouraged to apply for this role.
• The educational certificate of the selected candidate will be sent for verification.