Senior Operations and Learning Officer

BACKGROUND: The International Rescue Committee (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC is at work today in over 40 countries and 28 U.S. cities. The IRC’s Resettlement, Asylum and Integration (RAI) department creates opportunities for refugees and other vulnerable migrants to survive and thrive in the US and Europe. RAI serves more than 50,000 individuals each year in the US, including thousands of newly arrived refugees and asylum seekers as well as the broader immigrant community, through a diverse portfolio of programs aimed at five core outcomes: Health, Safety, Economic Wellbeing, Education and Power.

SCOPE OF WORK: The Senior Operations and Learning Officer, Immigration, reports to the US Legal Services Director and provides support to a dynamic and growing network of immigration legal services programs across the US. The RAI US network of 28 offices collectively serves more than 15,000 immigration clients per year. The Senior Officer provides operational oversight related to programming under national contracts and grants, as well as for a legal case management software. The position also oversees the development and organization of the Unit’s internal resource hub, provides training to program teams, facilitates peer-to-peer learning and knowledge sharing across legal services and multi-disciplinary programs, and plays a pivotal role in identifying resource and learning needs.

Major Responsibilities:

Operations

• Serve as a primary point of contact with prime contractor partners on IRC’s national legal services subcontracts, together with the US Legal Services Director and Regional Deputy Directors
• Support IRC program offices that participate in federally-contracted legal services programs in developing budgets and meeting reporting requirements
• Establish and maintain effective working relationships with IRC HQ functional departments, including Resource Acquisition & Management, Finance, and IT, in collaboration with the US Legal Services Director
• Manage and track in coordination with US Legal Services Director program budget, including input and use of the Integra and Power BI systems, analysis of regular budget reports, and assistance with forecasting
• Serve as the US Legal Services team’s primary focal point for the legal case management software with an external software provider, and work with the external software provider to ensure appropriate investigation and troubleshooting of challenges

Learning and Knowledge Management

• Manage all aspects of the legal services unit’s Intranet page, including by surveying program colleagues to better understand resource needs and usability of the site, collaborating with colleagues to ensure relevant materials are uploaded and accessible, and ensuring information is current
• Create additional training resources, such as modules and videos
• Facilitate sharing of resources and materials across all offices in a way that is conducive to learning, including through facilitating communities of practice
• Support the on-boarding of new immigration staff across IRCI’s network by sharing information and adding them to relevant distribution lists and networks
• Maintain an accurate directory and email distribution list of all immigration staff across the US network
• Identify staff training needs related to using the online case management system and develop and provide materials, trainings, and resources to address these needs
• Manage and approve requests for accessing HQ training funds
• Perform other duties as assigned

Program Management

• Collaborate with the US Legal Services Director and Regional Deputy Directors to prepare quarterly and annual report for US legal services
• Special projects and other duties as needed
• May supervise program officers

REQUIREMENTS:

• Bachelor’s degree in a related field required, advanced degree a plus
• Minimum 5-7 years progressive work experience in immigration legal services or the broader immigrant rights field
• Proven experience and skills in project management
• Strong knowledge of the US immigration system, with past experience as a Department of Justice accredited representative a plus
• Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines imperative
• Knowledge or competency in a second language widely spoken by the immigrant community a plus
• The ability to be flexible and work well under pressure in a fast-paced team environment

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The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.