Senior Director, Customer Support, Field Delivery Services UKI.

Remote, UK.

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Global Services at Dell, we are looking for a Senior Director, Customer Support, Field Delivery Services to join our team in London, Bracknell or Remote South UK

Accountable for providing strategic and operational leadership to the Customer Service Field organization representing the Customer Support Services (CSS) function, both internally and externally in the UKI. This high-profile role is responsible for promoting and applying best practices within the UKI CSS organization to achieve business results while focusing on achieving best-in-class customer experience. Requires solid customer support and services knowledge and the ability to maintain strong relationships with customers and key stakeholders within DELL EMC. This role manages complex escalations and customer negotiations and reports to EMEA Customer Support Services Vice President.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

You will

• Provide strategic and operational leadership for UKI Customer Support Services.
• Be responsible for providing best-in-class customer experience and eNPS within UKI.
• Communicate and enforce DELL EMC policies and procedures.
• Work in partnership with EMEA leadership to establish and achieve business goals for the organization.
• Build strong executive presence with Sales and Customers.
• Use negotiation and influence skills to manage and maintain efficient key stakeholder relationships.
• Develop mutually beneficial strategic alliances with the organization’s customers, delivery partners and suppliers.

Essential Requirements

• Possess in-depth knowledge of services, industry trends and competition. Demonstrate excellent interpersonal and communication skills.
• Show experience of working with appropriate business partners and stakeholders, in a complex matrix environment.
• Proven ability to manage new business as well as develop existing business opportunities.
• Exhibit a demonstrable commitment to customer satisfaction and long-term account relationships.
• Ability to create an environment that fosters professional development.
• Proven record of fostering diversity and inclusion within the organization.
• Ability to plan and drive high impact transformations at the divisional level.

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap.

Closing date: 18th March 2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job Id: R169370Job Function: Product Services