Senior Business Analyst – Collaboration & Communication

Only candidates who are not nationals of the country of assignment are eligible to apply to this position

Hardship Level

H (no hardship)

Family Type

Family

Residential location (if applicable)

Grade

PR4

Staff Member / Affiliate Type

Professional

• Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.

In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.

Reason

Regular > Regular Assignment

Remote work accepted

No

Target Start Date

2023-11-30

Job Posting End Date

December 21, 2023

Standard Job Description

Senior Business Analyst

Organizational Setting and Work Relationships

The Senior Business Analyst is a leading professional who is expected to deliver new insight and lasting business value by leveraging the many systems and analytics business opportunities offered by cutting edge technology. The incumbent will lead end-to-end integration and proactively manage updates from a business transformation leadership perspective, utilizing skills and knowledge of the relevant area.

The incumbent leads client-facing design sessions and related change management for the on-going renovation of work practices, their streamlining and simplification; to do so, liaises with all relevant stakeholders to document procedures, brings awareness of procedure changes, and supports process reconfiguration to help transform the Organization from a largely transactional model to a strategic business partner for field operations and senior management.

S/he will be working closely with all relevant stakeholders to enhance the use of state of the art technology within the Area of Responsibility (AoR).

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Define functional and technical solutions for new or amended technologic services, procedures or systems to meet the defined business use cases.
• Ensure end-to-end integration of business processes across systems within the AoR.
• Ensure continuous systems’ support through UNHCR’s governance model, including managed service providers.
• Undertake quality assurance of delivered work from a functional perspective (Functional testing, Integration testing, Business Process testing and User Acceptance Testing), managing Sandbox and Production environments in accordance with UNHCR’s governance model.
• Build strong business relationship with all stakeholders with respect to applications within the AoR.
• Coordinate business analysis of how systems and analytics can be used to improve its value as a strategic partner for field operations and senior management.
• Conduct quality funding analysis in a structured manner for expedited and more comprehensive outputs.
• Identify and analyse funding gaps and surpluses in a systematic way so that necessary resource allocation decisions can be made by the senior management on time.
• Coordinate business analysis and implementation of configuration proposals for systems within the AoR that minimize complexity, simplify processes and streamlines management procedures.
• Provide expert advice on complex system design issues, including how system configuration and use of analytics can help achieve targets and key performance indicators and benchmarks, etc.
• Provide enhanced analytics (AI, Machine Learning, etc.), expertise and reports to UNHCR senior management, e.g. on key business driver insights and performance indicators.
• Coordinate change management for work practice renovation initiatives supported by the systems within the AoR.
• Establish and analyse benchmarks within the AoR with those of comparable humanitarian organizations.
• Interface with the relevant counterparts and business process owners to prepare and test regular updates to the system within the AoR, including monitoring that all licensed capabilities are fully applied at all times.
• Build capacity for relevant business process owners to be aware of and prepared to use new or updated system capabilities.
• Build capacity, in liaison with GLDC, for relevant business process owners to develop and publish timely end-user training materials, e.g. short videos, for all future system updates and business innovation initiatives within the AoR.
• Undertake and lead relevant system testing, coordinate and liaise with all levels of system support.
• Prepare and develop user-friendly and cost-efficient technologic tools and business requirements within the AoR; lead in the documentation of business requirements and later in updating related operating procedures and/or training materials.
• Manage and provide advice on basic security features, system roles and responsibilities as well as audit reports.
• Conduct report writing and report maintenance, set up actionable dashboards to meet the requirements of (regional) partners and their clients.
• Negotiate and prioritize business requirements with stakeholders.
• Lead risk assessments and discussions with team(s) to proactively manage risks and seize opportunities impacting objectives. Ensure that risk management principles are integrated in decision-making both at strategic and operational levels. Allocate resources for planned treatments with resource requirements in Strategic Plans. Ensure that risks are managed to acceptable levels and escalate, as needed. If a Risk Owner, designate the Risk Focal Point and certify that the annual risk review is completed and ensure that the risk register is updated during the year, as needed.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For P4/NOD – 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education

International Relations Information Technology; Business Administration;

Economics; Social Science; or other relevant field.

Certificates and/or Licenses

Business Analysis;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Minimum 7 years of relevant experience at the professional level as a business analyst or program manager in international organizations, public or private sectors, of which at least 6 years should be in an international capacity directly relevant to the functions of this position. Documented relevant work experiences as a business/system analyst. Involvement in systems integration, implementation and related management and organizational change management initiatives in an international or multinational environment, with specific ERP or similar complex system management experience in at least one recent deployment project, preferably within the UN system or international public organization.

Good knowledge of procedures/processes and exposure to provision of support services in an International Organization, preferably specific to configuration and maintenance in a UN or international public organization. Involvement in the analysis, design development and testing of system configurations. Excellent communication, interpersonal and negotiating skills and the capacity to communicate complex technical issues in layman’s terms. Very good working knowledge of standard desktop tools such as MS Office suite and proven capability to learn new software tools. Good knowledge of the UN rules/procedures and processes. Experience in learning/training activities.

Desirable

Extensive knowledge of ERP systems, including formal training or certification. Experience in business processes analysis and streamlining in the UN using CM applications.

Functional Skills

IT-IT Robotic Process Automation (RPA)

MG-Business Process Innovation

MG-Business Process Re-engineering (BPR)

MG-Change Management

MG-Project Management

CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting)

DM-Data Collection and Analysis

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

For this essential position, UNHCR requires a skilled senior business analyst who can liaise with multiple stakeholders: senior leaders and colleagues across the HQ Service and Divisions internal and external technical colleagues, as well as a diverse end user community. S/he must have a deep understanding of the organization’s business processes to support these services and Divisions in their journey to continuously innovate and enhance their systems and business processes.

Furthermore, the candidate must be able to demonstrate abilities and proven experience in:

• Proactively building and maintaining strategic relationships with key business partners, leading to demonstratable impact on business objectives for the following Area of Responsibility (AoR) platforms:

Key technologies within the C&C track include:

• Intranet (Adobe / SharePoint)
• MS SharePoint (and related apps)
• MS Teams
• MS PowerApps & PowerPlatform
• ServiceNow
• Web presence (Drupal)
• eSafe (Opentext)
• UMP, CIMT and other open-source / COTS applications
• Supporting the requirements for rolling out and/or managing of any of the systems or integrations in the Area of Responsibility.
• Supporting business with SaaS/Cloud technologies in the Area of Responsibility.
• Defining functional and technical solutions for new or amended solutions in the Area of Responsibility, that will meet the defined business use cases for the Executive Office, HQ Services and Divisions.
• Providing expert advice on complex system design issues, including how system configuration and use of analytics can help achieve targets and key performance indicators and benchmarks, etc.
• Ensuring end-to-end integration of business processes across systems within the Area of Responsibility and other areas by liaising with other analysts.

Required languages (expected Overall ability is at least B2 level):

,

,

Desired languages

,

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Operational context

Occupational Safety and Health Considerations

To view occupational safety and health considerations for this duty station, please visit this link:

https://wwwnc.cdc.gov/travel

Nature of Position

This role will be part of the Collaboration and Communication unit within the Business Relationship Management section of DIST. This role will report to the Chief Business Relationship Officer for the section, supporting requests and changes for the applications within this technology track. This role will identify and provide requirements to cross-cutting initiatives associated with the implementation of the new systems and processes. The incumbent will focus on a broad range of solution activities cutting across numerous headquarters business partners.

UNHCR has endorsed the Digital Transformation Strategy with the goal to explore and implement new ways of working, to address key business pain points and increase capabilities by leveraging modern tools and cloud technologies to support UNHCR’s processes. The strategy and its implementation are focused on elevating UNHCR’s credibility, efficiency and effectiveness.

Key technologies within the C&C track include:

• Intranet (Adobe)
• MS SharePoint (and related apps)
• MS Teams
• MS PowerApps
• ServiceNow
• CIMT and other open-source applications

The Senior Business Analyst is principally responsible for ensuring that business partners’ needs are documented into functional and non-functional requirements that result in innovative IT solutions that support their business objectives. The incumbent will be working closely with business users primarily at HQ, but also the Bureaux and Divisions, Solution Engineers, functional and technical workstream leads as well as Project Managers. This post is key to the ability of DIST to fulfil its mission to provide timely and effective solutions and systems development and support. This role is principally focused on project work. However, the incumbent is expected to provide support and expertise, on occasion, to support business-as-usual teams for smaller change requests, as well as advise on the integration to new cloud solutions.

The role will focus on the requirements and deliverables for the Headquarters units and Divisions. The Business Analyst may be required to supervise managed service providers and consultants.

The role will be required to facilitate workshops, gather requirements and create user stories.

Living and Working Conditions

Geneva is a category H Duty Station. All modern conveniences are available including international schools.

Skills

Additional Qualifications

IT-Business Analysis (BA), IT-Business analysis industry best practices (methodologies, techniques and tools), IT-IT Applications Development Lifecycle Methodology, IT-IT Cloud Hosting Services, IT-IT Collaboration & Communications Tools, IT-IT Project, Program or Portfolio Management

Education

Bachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Economics, Bachelor of Arts (BA): Information Technology, Bachelor of Arts (BA): International Relations, Bachelor of Arts (BA): Social Science

Certifications

Certified Business Analysis Professional – Other

Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Leadership, Managing performance, Managing resource, Organizational awareness, Teamwork & collaboration, Technological awareness

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Add. 2 to Bi-annual Compendium 2023 – Part B

Additional Information

Functional clearance

This position doesn’t require a functional clearance