Senior Business Analyst

Mercy Corps

Location: Lebanon, Jordan, or Kenya (Nairobi)

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.

Department Summary

The People and Strategy Team ensures that Mercy Corps has the people, strategies, and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent. We aim to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

Position Summary

Reporting to the Continuous Improvement Manager, the role will be a member of the People Systems and Analytics Team responsible for project/change management, system/process improvement, and stabilization of operations. The role will be independently leading high-priority and complex projects and will be managing sponsors, stakeholders, subject matter experts, and vendors with very little direction. System integrity, creating operational value, and customer service is of the utmost importance to this role.

Essential Responsibilities


  • Independently plan and manage the engagement of stakeholders to capture process/system needs through user stories, process flows, requirement lists, etc.
  • Analyze requirements of moderate to high complexity processes and partner with the People Systems and Analytics Team, subject matter experts, and system vendors to produce and implement process/system designs
  • Manage the configuration, testing, and deployment of system functionalities based on approved designs in collaboration with partner systems admins, SMEs, and IT
  • Provide leadership and autonomously drive project teams towards the completion of functional development including but not limited to interfaces and custom builds
  • Represent the People Systems and Analytics Team for areas of responsibility
  • Author and maintain operating procedures and user guides.
  • Design and monitor engagement, communications, and training efforts


  • Support system admins and production support process to resolve issues within service level agreements as needed.
  • Analyze reported system and process issues.
  • Coordinate resolution of people system issues with HCM Core Team, IT, and vendors
  • Triage reported functional requests.
  • Support and train system admins and end-users on newly implemented functional and process improvements.
  • Create and maintain training assets (guides, manuals, videos, etc.).


  • Manage, in partnership with the team, to gather and organize documents (i.e., contracts, invoices, timesheets, etc.).
  • Manage project logistics (i.e., travel arrangements, accommodations, shipments, etc.).


  • Author people reports/visualizations and provide general data analysis.
  • Manage data conversion and systems integration (extraction, transformation, load, validation).
  • Maintain, update, and improve people’s data privacy, security policies, and procedures.


  • Ensure compliance with security procedures and policies as determined by IT and operational leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility



Reports Directly To: Continuous Improvement Manager

Works Directly With: People Team, In-Country HR Teams, Strategy, and Learning, Finance, IT, Operations

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • BA/BS in Information Systems, Human Resources, Business Administration, or a related field.
  • 2 – 4 years of experience in process analysis and/or enterprise systems implementation in an analyst role.
  • 2 – 4 years of experience in enterprise system administration and or system production support.
  • Demonstrated history of strong stakeholder and vendor management.
  • Demonstrated history of providing excellent customer service.
  • Understanding of cloud-based applications, data governance, and BI required.
  • Ability to communicate with technical and non-technical users.
  • Must have strong analytical and problem-solving skills.
  • Experience in UKG Pro, Jobvite, Informatica, or Cognos BI preferred.
  • Experience with an HR, recruiting, or learning management system is preferred.
  • English fluency required, proficiency in French, Arabic, or Spanish preferred.
  • Ability to follow procedures, complete tasks with high-quality outputs, meets deadlines, and work cooperatively with team members.
  • Effective organizational and interpersonal skills; strong written and verbal communication.
  • Experience or certification in project management is a plus.
  • Proficiency in SQL, C#, or JavaScript is a plus.

Success Factors

A successful candidate will be action-oriented, adaptable, results-driven, and comfortable with change. Team members will be able to meet deadlines through strong organizational skills, attention to detail, and the ability to successfully manage multiple priorities and tasks while having an even temper, a problem-solving attitude, and the ability to maintain positive relationships under difficult or heated circumstances. Team members will be able to influence, energize, and motivate others, regardless of position, directing their efforts and activities toward a clear outcome. An authentic passion for the work is important along with a resilient spirit and ability to gracefully deal with adversity and ambiguity, making sense out of chaos. S/he should have the comfort and ability to interact with senior leaders, team members from different backgrounds, and countries, Sense of humor is always appreciated.

Living Conditions / Environmental Conditions

The position is based in Lebanon, Jordan, or Kenya (Nairobi).

The position will be supporting global stakeholders and will require work outside of a traditional schedule to accommodate time zone differences. Project workloads may also vary and require increased hours during peak times.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves professionally, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

How to apply