Selection of a firm/individual to run training courses on “Fundamentals of Management”

Handicap International Federation runs missions under its operating name, Humanity & Inclusion (HI) is an independent international aid organization working in situations of poverty, exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups in 60 countries, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights.

CONTEXT and MISSION Outraged by the injustice faced by people with disabilities and vulnerable populations, we aspire to a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity HI, Humanity & Inclusion is an independent and impartial aid and development organisation with no religious or political affiliations operating in situations of poverty and exclusion, conflict and disaster. We work alongside people with disabilities and vulnerable people to help meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.

For more information, please visit: www.hi.org

HI in the Philippines (registered as Handicap International Federation-Philippines Branch Office) has been operational since 1985 and is one of the key organizations in the disability sector in the country. An operational strategy for the Philippines and Indonesia was developed from 2020-to 2023 which aims to foster meaningful participation of people at risk of exclusion towards the improvement of their safety, resilience, and quality of life and will focus on the following frameworks:

• Employment & Livelihood Support vulnerable peoples’ access to sustainable and resilient livelihoods;
• Protection & Risk Reduction-save lives, reduce risks, and boost the resilience of vulnerable people and communities;
• Health & Prevention-Promote health and well-being of vulnerable people of all ages, and prevent disabilities.

In order to adapt the management style of HI Managers to the values that underpin all our actions and to ensure an increase in managerial skills for its Managers, the Philippines programme is launching the present terms of reference with the aim to recruit a training firm or individual to run a tailor-made training course for HI Managers on the Management fundamentals at HI.

At HI, we have specific expectations of our managers. They have to fulfil 4 missions:

• Role model Manager
• Manager as coach for meaning
• Operational Manager
• Manager as 1st HR & Coach

DURATION- The training will take place for a total volume of 24 hours. The proposed training schedule is July 25-29, 2022 (1-5pm)

LOCATION- The training can be organised in face to face in HI Makati Office or online

DESCRIPTION OF THE EXPECTED SERVICE Objectives:

• To develop a homogeneous managerial culture among HI managers, a common management reference system for all managers;
• To enable employees to find the same management principles regardless of the manager with whom they work;

More specifically, the aim is to equip participants to acquire the fundamentals of management:

• Distinguish and understand the different types of communication available to the manager;
• Know how to formulate constructive feedback according to the Facts/Impacts/Recommendations method;
• Understand the different management styles;
• Understand the different stages of development of an employee (wheel of autonomy), and how to support them (situational management);
• Know how to organize and lead team meetings;
• Know how to set SMART objectives;
• Understand delegation and how to implement it.

Methodology The training will be based exclusively on the principles of andragogy, the use of practical work and a situation based on real cases.

The firm/individual may propose to carry out an evaluation of the participants’ practices and level of knowledge before the training course via a questionnaire in order to calibrate its final methodological proposal and the content of the training course. Satisfaction of and assessment of the quality of the training by participants should also be considered.

Content of training

How to develop your credibility as a manager?

• Be able to meet the fundamental expectations of your team members / Respect and consideration / Fairness and equity / Information / Competent authority
• Complementing “technical” expertise with managerial and behavioral skills;
• Making the difference between authority and authoritarianism.

Having the ability to communicate in a constructive and positive manner

• Understanding the fundamentals of communication and assertiveness; Distinguish between facts/opinions/feelings;
• Practice active listening;
• Understanding active listening;
• Help the person to find his/her own answers by asking questions;
• Knowing how to say no.

Knowing how to distinguish between two communication postures and knowing when to use them

• The “low posture” which is the ability to practice active listening, support and inclusion
• The “high posture” which is the ability to decide, inspire, reframe

Communicating well, relaying effectively the messages of your hierarchy

• The manager’s role with regard to information: the difference between a “factor” manager and a “translator” manager
• Knowing how to pass on a difficult message, with which you are not totally in agreement
• Adopting a positive, energising and motivating communication for your team
• Communicating difficult or unpopular information,
• Relaying an ambitious objective
• Knowing how to respond to and deal with your team members’ objections

Know how to formulate constructive feedback according to the Facts/Impacts/Recommendations method

Understand and practicing the different styles of management (direct/persuasive/participative and delegative) and the possible drifts (the laxist, the “little boss”, the demagogue, the “dictator”,…) Understand the different stages of development of a team member (wheel of autonomy: dependence/counter-dependence/independence/interdependence), and know how to support them (situational management – the Skill Will Matrix style) Knowing how to organize and lead team meetings Knowing how to set SMART objectives Understanding delegation and how to implement it

Trainer’s mandate The implementation of the training courses will be entrusted to a firm/individual which will propose one or two experts to provide the training. The later will propose:

• The content of the training in accordance with HI’s manager 2.0 reference framework;
• The operational methodological approaches;
• The tools and the detailed timetable for conducting the training.

A contract will be proposed to the selected firm/individual. Each training course will be the subject of an order form.

HI will provide all relevant documentation to the selected firm/individual. The provider will produce a module adapted to the participants. The methodology, modules and tools proposed will be discussed between the selected firm/individual and the team in order to have a common understanding of the expectations and approaches to be put in place.

In its proposal, the firm/individual must clearly explain its understanding of the ToR, which will form an integral part of its technical proposal.

PROFILE

• The profile sought is preferably from an international management training firm or individual with proven knowledge of the subject and good experience of working with international NGOs.
• The expert trainers must have a minimum of 5 years’ higher education in social sciences, management or any other equivalent degree, and at least 5 years’ professional experience in coaching and/or training in leadership, management, change management, personal development or any related field. In addition, expert trainers are required to have a good knowledge of the functioning of international NGOs;