SaaS Instance Program Manager (work from home)

Job Description

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States, working East Coast hours.

Position Summary

We are seeking a technical savvy IT professional to manage multiple large enterprise-wide environments including the coordination with a third party vendor on AWS. This position will establish and lead environment change management process for a critical Biomedical application.

Candidate must possess strong communication (especially working in a remote environment) and organizational skills while providing leadership and understanding various technologies (security, networking, cloud, microservices infrastructure, etc).

Responsibilities

Act as the instance liaison between Vendor and Red Cross:

• Coordinate and communicate any planned and unplanned changes to the environment to the RC team
• Communicate issues clearly using both technical and non-technical language to appropriate stakeholders during critical issue management
• Act as single point of contact for technical issues related to Blood Management System “BMS” instances
• Work closely with both the Red Cross Systems Engineering team and vendor to resolve technical issues related to infrastructure & BMS Applications

Coordinate Instance Enhancement And Maintenance Roadmap

• Coordinate with the IT Portfolio Managers, Business Systems Integrations Leaders and other technology stakeholders to establish and implement a technical roadmap (includes upgrades and paths)
• Work with Corporate IT teams on Tech stack roadmap development and implementation
• Ensuring end-state is updated for all application Instances Patch/Fix/Release Analysis, Tracking and Deployment.
• Manage and Maintain Production Instance maintenance windows and yearly maintenance calendar (for internal downtimes and third-party downtimes)

Ensure proper change management processes and procedures are followed for all instance enhancement and maintenance changes:

• Responsible for executing maintenance windows and technical cut-overs working along with IT Portfolio Managers
• Responsible for ensuring all proper change management processes have been followed by Red Cross team and SaaS vendor
• Responsible for ensuring proper communications have been done for all instance changes

Control And Monitor The Instances

• Ensure all appropriate instance Service Level Agreements (SLA) are established and documented
• Monitor all SLA on available and reported performance regularly to Red Cross management and vendor
• Maintain and Manage third-party application Instance Management documentation
• Monitor Application and integration availability and performance.

Assist In Process Improvement

• Work with third-party vendor and internal IT for continual Instance Performance Improvements

Scope: Individual contributor and acknowledged technical expert. Some irregular work hours will be required to support this 24/7/365 system.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

Qualifications

• Minimum 10+ years of combined relevant work experience and education.
• Bachelors’ degree required.
• Experience supporting enterprise-wide SaaS application with multiple environments.
• Experience implementing and managing application monitoring software.
• Experience with technical release management.
• Experience working in an regulated environment preferred.
• Experience establishing & leading change management processes for instances (preferred)
• Strong written & verbal communications to help facilitate communication among stakeholders, etc.
• An understanding of Web Services, JSON and API’s to transmit data objects. Background in monitoring application integrations.
• AWS experience preferred.

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For those candidates located in Colorado or Connecticut, the salary range for this position is: $135K + annual salary. We do not offer an annual bonus for this role. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.The American Red Cross is a diverse nonprofit organization that creates a culture of collaboration and team spirit. We offer our employee’s a competitive salary, wide range of generous benefits including health, dental, vision, life and disability insurance; flexible spending accounts; 401K retirement plan with match; paid time off, holidays and floating holidays. Also, we encourage professional development and provide growth opportunities. To be considered for this position, please visit www.redcross.org/jobs to apply.The American Red Cross requires all new hires be fully vaccinated against COVID-19 as a condition of Employment, except in states where it is prohibited by law. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment or seek an exemption. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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