International Organization for Migration
Position Title: RMM Information Systems Officer
Duty Station: Valencia, Spain
Classification: Professional Staff, Grade P3
Type of Appointment: Fixed term, one year with the possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 15 November 2023
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity. Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered first-tier candidates:
1. Internal candidates
2. Candidates from the following non-represented member states: Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu Second tier candidates include: All external candidates, except candidates from non-represented member states.
Second tier candidates include: All external candidates, except candidates from non-represented member states.
Context:
Under the overall supervision of the Senior Strategy Advisor, direct supervision of the Senior Movement Operations Manager and in close coordination with the Statistics and Informations Management Officer (Resettlement and Movement Management (RMM)) and subject matter experts (SMEs), the RMM Information Systems Officer will support the development and maintenance of information management systems that are fit for purpose, have high adoption rates, and responsive to operational needs of IOM’s resettlement and movement management programmes.
Core Functions / Responsibilities:
1. Provide advice regarding software product features, design, and priorities, that are aligned
with the goals of resettlement programmes and programmes with a movement management component.
2. In coordination with the supervisor, approve movement management software features and functionalities for development by Information and Communications Technology (ICT) or external vendors, including but not limited to Management Operational System Application (MiMOSA) NextGen and other applications of the MiMOSA ecosystem, such as the START and interfaces developed in alignment with program requirements.
3. Suggest new and innovative ideas on movement management to stakeholders and the development teams.
4. Use data-driven insights to make informed decisions on product design and priorities for product improvements.
5. Interpret movement management requirements, define them with product functionality, and translate them in the right technical language for the development teams to easily understand.
6. Review and verify movement management software project specifications and user stories and give advice on how to ensure they meet programmatic requirements.
7. Evaluate the work done by the development teams and provide feedback and identify areas for improvement on behalf of RMM.
8. Collaborate with internal and external stakeholders, service providers, programme coordinators, SMEs, end-users, and development teams to analyse movement management system needs and align product roadmap to programme goals.
9. Represent IOM in technical discussions with internal and external partners as the RMM’s SME on movement management information systems.
10. Organize and establish COPs (Community of Practices) of movement business process and subject matter experts within IOM at global, regional, and country levels, and closely coordinate activities with RMM Data and Systems to constantly share ideas, standardize procedures and identify best practices.
11. Conceptualize practical learning strategies and coordinate movement management information systems training activities in face-to-face, remote, self-paced and hybrid modalities in close coordination with RMM Data and System.
12. Contribute to preparation of budgets.
13. Perform such other duties as may be assigned.
Required Qualifications and Experience:
Education
• Master’s degree in Information Management or a related field from an accredited academic institution with five years of relevant professional experience; or
• University degree in the above fields with Seven years of relevant professional experience.
• Professional certification in PRINCE 2 methodologies is a distinct advantage.
Experience
• Experience in validating movement management business requirements documentation and reviewing user interface designs that are suitable for field operations in multiple countries under different settings.
• Previous work experience with change management in IT projects with a movement or migration management component including curriculum design, delivering training, and developing data management procedures.
• Experience with IOM enterprise systems, including Mimosa Web, RMI, START, LTS, iGator, GDS Systems and government interface developments or comparable information management tools is required.
• Experience in working closely with diverse groups of executives, managers, and professionals within the movement management and IT disciplines.
Skills
• Successful track record in implementing software solutions related to migration management or related fields.
• Knowledge of movement operations and reporting is a distinctive advantage.
• Solid background in making tough release scope and go-live decisions to achieve the best outcomes for the organization.
• Demonstrated personal ownership and ability to set and meet high professional standards, flexible and responsive work style with minimum supervision.
• Good leadership and negotiation skills to convince team members to achieve the required goal and find win-win solutions.
• Excellent written and verbal communication skills and ability to explain complex medical concepts in an easy way.
• Critical thinking, creativity, problem-solving, and sharp analytical skills. Outstanding attention to detail. Advanced SQL, SSRS, and Power BI skills.
• Proven understanding of software development processes, methods, and practices.
Languages
IOM’s official languages are English, French, and Spanish.
For this position, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Notes
1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).
Required Competencies:
Values – all IOM staff members must abide by and demonstrate these five values:
• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators level 2
• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators level 2
• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.
IOM’s competency framework can be found at this link.
https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf
Competencies will be assessed during a competency-based interview.
Other:
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.
How to apply
Interested candidates are invited to submit their applications HERE by 15 November 2023 at the latest, referring to this advertisement.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.
For further information please refer to: www.iom.int/recruitment
Posting period:
From 02.11.2023 to 15.11.2023
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.