Refugee Services of Texas
Position Title: Refugee Cash Assistance (RCA) Case Manager
Reports to (Position): Integration Programs Supervisor or Area Director
______Exempt ___X___Non-Exempt
Essential Functions:
- Conduct intakes and needs assessments for refugee clients referred to the Cash and Medical Assistance (CMA) Program
- Develop an individualized service plan and identify activities to complete the service plan based on the client needs assessment
- Identify new referral resources that will facilitate and assist client self-sufficiency
- Coordinate with staff of other RST programs for RCA enrollment of eligible clients
- Confirm client eligibility for the first and second phases of RCA in a timely manner to ensure clients receive full RCA benefits in accordance with program regulations
- Provide intake and orientation for all eligible clients
- Maintain up-to-date RCA Provider Manual and knowledge of RCA program requirements
- Maintain timely case notes and case files per program requirements
- Enter client date into the RST and funder databases in a timely manner as directed
- Refer non-exempt clients to the associated employment program; act on client non-compliance as soon as reported by employment program
- Process check requests for client cash benefit disbursement and assist with the distribution of client checks including client signatures indicating cash benefit receipt Adheres to policies related to boundaries with youth.
- Attends required abuse risk management training.
- Adheres to procedures related to managing high-risk activities and supervising youth.
- Reports suspicious or inappropriate behaviors and policy violations.
- Follows mandated abuse reporting requirements.
- Serve as an advocate for clients
- Other duties as assigned
Job Requirements:
Education:
- Graduate of an accredited 4 year college or university preferred
- A comparable amount of training and experience may be substituted for degree
Experience:
- Background in social services required
- Experience working with diverse populations and/or refugee social services programs preferred
- Experience and education may be substituted for one another
Knowledge/Skills:
- High English language proficiency and excellent communication skills, both verbal and written, required
- High level of computer literacy required
- Fluency in an additional language spoken by the client base preferred (Arabic, Spanish, French)
- Ability to multitask and prioritize work
Licenses/Certifications: None at this time