Marsh
Role & Responsibility
Strategic
- Accountable for setting country RMP strategy, budget, targets, organizational design and governance
- Overall resource allocation to ensure maximization of client retention and growth
- Identification of new Investment for Growth opportunities
- Accountable for oversight of practice compliance with BBE / DES / CFP / TCR Ten Golden Rules, adoption and utilization of Knowledge Exchange as well as other policies and procedures
- Focal point for external and internal stakeholder engagement
- Identification of new product and service opportunities as well as core capabilities for the practice in conjunction with CEO, SRO and BU leaders and others
- Puts in place, drives and monitors systematic x-sell opportunity identification mechanism and practices
- Partners with other MMC operating entities to ‘deliver the firm’ and strengthen overall client relationships
- Development of Thought Leadership (marketing events / seminars) in conjunction with Marketing leader and others
- Maintains industry relationships and monitors the market to maintain competitive knowledge of the industry and to ensure core capabilities are meeting client needs
Financial
- Accountable for the practice’s financial performance in meeting and exceeding financial budgets:
- Retention %
- Lost %
- X-sell target
- NB target
- Reporting to CEO on budget and forecast per policies and procedures
Organizational
- Accountable for RMP staffing & HR matters including:
- Ensuring the acquisition and development of the segment critical skills and expertise
- Selection of senior RMP SRO’s and CEs
- Colleague engagement oversight including:
- Target setting
- Regular performance Management and Reviews
- Ensuring training is provided
- Oversight of work activities
- Communicates and monitors quality standards to ensure adherence in all aspects of the business
- Fosters team engagement and develops the segment team potential and talent
Operational
- Formation (including setting terms of reference / team composition) and maintenance of the RMP segment table
- Responsible for coordination and alignment with all functions that contribute to the growth and profitability of the business and the achievement of business objectives
- Ensures all core capabilities underpinning growth and profitability are clearly defined, assessed, monitored and systematically enhanced
- Oversees negotiations with the client regarding the pricing of services in critical situations as well as the overall strategy and direction of the relationship
- Monitors at risk client accounts for profitability and collaborates with stakeholders and senior management to develop corrective strategies
- Being the escalation point for all issues relating to the practice
- Facilitation of SRO Forum and accountable for oversight of SRO activity
- Oversight of debt recovery
- Conducting lost client exit interviews
- Accountable for ensuring After Action Reviews are undertaken
- Accountable for oversight on maintenance of MF records
- Is responsible for all contractual and regulatory compliance within the segment
- Responsible for Challenge Review and Strat Planning process
- Responsible for the Client Satisfaction review process inclusive of client selection
Other
- Maintains an advanced understanding of competitive landscape
- SRO responsibilities as identified for specific accounts (role documented under SRO’s role)
- Personal expenses approval of Marsh colleagues
- Maintains close relationships with other RMP leaders for knowledge/best practice exchange and enhancement
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To apply for this job please visit careers.marshmclennan.com.