Resettlement Program Manager

Job Overview:

The Resettlement Program Manager is responsible for administering, managing, and the over-all growth of San Diego’s Reception and Placement program. S/he/they is responsible for overall program management, program development, budget management, data management and reporting, compliance, and community outreach and representation.

The Program Manager will provide leadership, support, and ongoing supervision to advance objectives within IRC San Diego’s Strategic Action Plan. This role encompasses a range of responsibilities, including designing and implementing new initiatives, guiding and overseeing implementation and improvement of existing programing, further developing monitoring and evaluation practices and related tools including strong client feedback mechanisms, understanding and applying relevant evidence-based practices, managing program budgets and grants, cultivating strong partnerships with community stakeholders including partner agencies and donors, engaging in capacity building efforts as needed to support access to high quality services, facilitating coordination with internal and external providers, and promoting a positive working environment and strong professional development opportunities for the Resettlement team.

Major Responsibilities:

Major responsibilities include, but are not limited to, the following:

Program Management

• Provide overall leadership and supervision to the Resettlement department;

• Administer the Reception and Placement Program as required under the U.S. Department of State’s Bureau of Population and Refugee Migration (PRM) Cooperative Agreement;

• Directly manage resettlement caseworkers, housing specialist, and a health navigator employing adaptive management techniques to provide regular individual supervision and support, mentor staff, set clear performance expectations and goals, give regular performance feedback, help prioritize workloads, help troubleshoot challenges, and maintain appropriate professional development plans;

• Promote and develop a high functioning, collaborative team and ensure effective integration of internships and volunteers within programs; collaborate with other IRC program areas as appropriate to ensure client-centered service;

• Work with department staff in all aspects of program startup, including timely planning of new grants and programing, developing individual staff work plans and spending plans, developing/implementing monitoring & evaluation plans, and other required program management tools;

• Regularly update work plans and spending plans with team, properly utilizing them for program management;

• Ensure all programs are of high quality and consistently meet all established grant outcomes as well as internal benchmarks. Ensure close monitoring of spending, monitoring & evaluation, and data collection/entry for all grants.

• Support team on proactive solutions to key challenges in San Diego, such as affordable housing and health navigation, and robust Cultural Orientations;

• Lead regular agenda-driven team meetings;

• Work collaboratively and coordinate closely with other IRC programs to ensure that recently arrived refugees and SIVs are provided high-quality services across all programs and that Resettlement programs are integrated into the continuum of IRC services;

• Ensure that all staff contributes to a professional work environment and provide excellent customer service and client care; and

• Ensure staff compliance with IRC HR policies and procedures and role modeling the IRC Way of supervision.

Program Development & Reporting

• Support program sustainability through SAP-aligned program development and grant writing. Collaborate with other IRC departments to design and deliver client-centered and outcome-based programs;
• Assure that all new programs incorporate the principles of IRC’s Outcomes & Evidence Framework, gender equity, committed community partners, interns/volunteers and a sustainable funding strategy;
• Build and maintain positive donor relationships through high-quality professional communication and interactions, maintaining IRC’s strong reputation;
• Draft all donor reports in a timely manner, and review for accuracy of data and quality of narrative prior to submission; and
• Track and manage program performance and compliance for federal and private grants; ensure all program goals are met; prepare monthly, bi-annual, and annual grant reports that meet IRC standards and are submitted on time, including the Quarterly Consultation Report.

Data Management & Compliance

• Improve and implement existing systems that control data quality, including timely entry of accurate data, development of internal reports;
• Ensure programing is compliant with funder and agency requirements in terms of documentation, case files, data tracking, reporting, and other areas of administrative compliance. Aim for minimal findings on any internal and external audits/monitoring;
• Ensure that all client work is correctly and timely documented in ETO, following donor and IRC regulations;
• Develop/maintain effective quality assurance systems and processes for course correction, including conducting monthly and quarterly case file reviews (paper and electronic case files) and regular client check-ins/assessments; ensure bi-monthly peer reviews; and
• Hold self and team accountable for adhering to IRC administrative requirements in regards to Nova Time submission, payment requests, managing staff hours, managing annual leave, and other administrative tasks.

Community Representation and Outreach

• Oversee outreach to raise awareness of programs, communicate with key stakeholders and partner agencies in the community, represent IRC as needed, including giving presentations, facilitating site visits, etc. Represent IRC on community coalitions and collaborations;
• Represent IRC at resettlement related meetings, forums, and events in the community (ie. Refugee Forum and Quarterly Consultation meetings); and
• Represent IRC with public departments related to resettlement.

Other

• Participate in all program meetings, staff development activities, and fully engage as a member of the team;

• Adhere to relevant professional and ethical standards, including the IRC Way, client confidentiality, and HIPAA; and

• Comply with all policies, procedures and protocols of the agency.

Job Requirements:

• Undergraduate degree in related field required. MSW, Masters in Non-Profit Management or Public Administration, or similar advanced degree preferred;

• 5+ years of related professional experience with social service programs targeting refugee or immigrant populations, 4+ of which is in resettlement;

• 4+ years of supervisory experience of a multi-person, diverse staff required;

• Excellent leadership and organizational, including time management, skills;

• Previous multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds strongly preferred;

• Strong English written and verbal communication skills, including the ability to make presentations;

• Proven ability to contribute both independently and as a key team member;

• Self-starter with excellent problem-solving skills and the proven ability to prioritize and effectively manage competing demands;

• Proven track record in client centered design, grant writing and development, grant management, grant reporting, fiscal management, and program development is required;

• Fluency in written and spoken English; Proficiency in another language strongly preferred;

• Demonstrated ability to develop and cultivate partnerships in furtherance of program development goals;

• Ability and passion to strengthen programs through best practices and innovative approaches;

• Ability to be flexible and work well under pressure in a fast-paced team environment;

• Proven ability to work effectively as a member of a team and to exercise independent judgment responsibly;

• Computer proficiency, including MS Office, internet applications and case management databases; and

• Must have a valid driver’s license, reliable vehicle, active insurance policy and ability to travel in and around the local community frequently.

Work Environment:**

• Standard professional office environment at IRC offices in San Diego and El Cajon, partial remote delivery of services while IRC offices are closed due to CV-19; reliable internet at home required;
• Offices hours are scheduled Monday-Friday, 8:30am-5pm, with evening or weekend activities as needed; and
• Regular travel to off-site locations is required.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.