Recovery Officer

*Cross Border Recovery Handler – FTC for 12 months*

Job role

• To be a dedicated cross-border recovery handler and handle recovery of claims from foreign bureaux, compensation bodies and guarantee funds
• To provide an excellent customer experience, while dealing with customers in a helpful, proactive and professional manner

Key Outputs

• To work in conjunction with company policies and procedures and ensure that all data protection requirements are complied with
• To identify rejections and swiftly escalate to G9 Cross Border Recovery Handler. If necessary help deal with them in a manner that gives the MIB the best possible recovery outcome, including prioritising deadlines under the Council of Bureaux Internal Regulations
• To build and maintain effective working relationships with colleagues within the MIB and contacts from foreign bureaux, compensation bodies and guarantee funds
• To be outcomes focused in delivering the best result for the MIB and its members
• To use judgment in escalating and referring claims to G9 Cross Border Recovery Handler
• To contribute in creating and maintaining a high performing culture
• Liaising with external stakeholders as necessary

Skills and Knowledge

• Previous experience in a credit collection environment is ideal but not necessary.
• Ability to collect and analyse relevant information to support effective decision making.
• Attention to detail, with high levels of accuracy.
• Computer literate, including experience of using MS Office.
• Excellent communication skills, both written and oral.
• Excellent listening and inquiring skills, with the ability to extract detailed and relevant information.
• Some insurance experience, including in cross-border claims is an advantage.

Salary up to £22,000 depending on experience

35 hours per week

IT Kit supplied to you

£320 (before tax) start up allowance

Our office is based in Linford Wood, Milton Keynes

Currently working from home, moving to hybrid working in Q2 2022

Other Benefits include:

• Contributory Group Stakeholder Personal pension scheme
• Life Assurance
• Employee Incentive Scheme
• 23 days holiday
• Holiday purchase scheme
• Sports and Social Club
• Employee Assistance Programme

MIB is a not-for-profit organisation at the heart of the fight against uninsured driving. This is a problem that seriously affects the lives of those involved in road accidents and costs millions of pounds every year. We work in partnership with the Police, Insurers and Government to tackle uninsured driving.