Receptionist Coordinator

We are currently recruiting for a Receptionist Co-ordinator for a prestigious client based in Stratford upon Avon. You will be responsible for creating a professional and friendly environment for visitors and staff that are onsite as well as being the reporting line for the junior receptionists.

Benefits

• Salary: £24,000
• Location: Stratford upon Avon
• Holidays: 25 plus bank holidays
• X4 death in service
• Pension – up to 12% employer contribution
• Shopping discounts

Duties/Responsibilities

• Coordinate, oversee and review reception activity, processes, procedures to ensure they meet business requirements, deliver a first class service and comply with Group policies.
• Lead, manage, motivate and develop direct reports so that they know what is expected, are able to maximise their contribution and realise their potential
• Coordinate and contribute to department meetings and events to ensure Facilities requirements are met.
• Requisition and purchase consumables and services to meet agreed requirements in accordance with internal procedures.
• Greet, direct, advise and inform telephone callers and visitors, in line with policies, procedures and SLAs to ensure they are correctly, efficiently and professionally routed in accordance with their requirements.
• Administer, organise, communicate and confirm room and taxi bookings to meet customer and company requirements in line with SLAs.
• Review, analyse and report on reception activity to identify trends, monitor service standards and recommend opportunities to improve the customer experience and service value
• Deliver short term / one-off projects and activities as required by and to the standards and outcomes agreed with Line Manager.

Skills/Experience Required

• Manages and delivers work when faced with multiple demands and changing circumstances, seeks feedback from others and uses it to improve own and team performance.
• Considers issues from the customers’ perspective, gains a clear understanding of their requirements and builds strong relationships to deliver a high quality service that fully meets their needs.
• Works productively in changing environments, suggests and readily accepts ways to improve own work and responds positively to changes and new ideas.
• Creates a team environment, provides innovative ideas and challenges self and others to achieve higher levels of quality and output to achieve great results for our business.
• Understands the organisations services and Guiding Principles and builds technical and business skills and market knowledge to support these effectively and contribute to the department’s success.
• Experience of delivering a front of house/reception service in a corporate environment.
• Knowledge of front of house processes and procedures.

Shortlisting taking place immediately. Please apply today! ?

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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